topic Submitting a ticket for porting in Get Support

Submitting a ticket for porting

Truxter442 — Wed, 11 Jan 2023 20:23:04 GMT

Re: Submitting a ticket for porting

Handy1 — Wed, 11 Jan 2023 20:26:39 GMT

@Truxter442 @Port beings with carrier you moving to … if your past this point and need agent for another reason

Getting help from agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get

Or get help right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Submitting a ticket for porting

dust2dust — Wed, 11 Jan 2023 20:29:55 GMT

Are you porting in or out? Are you activating or is this after activation? Why do you think you need to submit a ticket? Are you coming from Koodo prepaid?

The primary needs are that the sending account needs to be active and you need to leave the old sim in a phone to confirm the transfer via text.