topic Re: Resetting SIM after eSIM in Get Support

Resetting SIM after eSIM

emmajbailey17 — Wed, 11 Jan 2023 19:06:06 GMT

I was recently travelling and downloaded eSIMs whilst I was away. I am now back in Canada and using my Public Mobile SIM again but every few hours it disconnects and says "no SIM". To fix this I have to take the physical SIM card and put it back in. I called Apple and they said that Public Mobile need to reset my SIM for me. How do I do this?

Re: Resetting SIM after eSIM

Handy1 — Wed, 11 Jan 2023 19:10:42 GMT

@emmajbailey17 Do you have another phone , you can try the SIM card in see if it works , then out back in your phone

Re: Resetting SIM after eSIM

esjliv — Wed, 11 Jan 2023 19:11:45 GMT

@emmajbailey17 - I am not sure why public mobile needs to do something?

Is your public mobile account still ACTIVE? Can you log into My Account?

Maybe review this:

https://support.apple.com/en-ca/HT201420

Re: Resetting SIM after eSIM

BKNS27 — Wed, 11 Jan 2023 19:29:58 GMT

@emmajbailey17

It sounds like Apple staff doesn’t know and getting you bad advice.
This is a setting issue so go to Settings>Cellular>Network Selection and set it on Automatic then reboot your phone by powering it off.

Re: Resetting SIM after eSIM

fujiyama — Wed, 11 Jan 2023 19:34:55 GMT

Try removing the esim plans from settings:

https://support.apple.com/en-ca/HT213362