topic payment in Get Support

payment

CMartins — Wed, 11 Jan 2023 18:39:07 GMT

I have been charged twice this month, once for the existing plan terminating on Jan 10th and my new plan starting January 10th.

how do I go about to obtain a refund?

Re: payment

Handy1 — Wed, 11 Jan 2023 18:46:02 GMT

@CMartins @. First Check your credit card one may say pending if yes then it will probably fall off .. if it posts in a day or two then contact support

edit getting support

Getting help from agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get

Or get help right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: payment

esjliv — Wed, 11 Jan 2023 18:59:28 GMT

@CMartins - do you see the extra funds in your My Account? If so, those funds will be used upon future renewals.

If seeing this on your credit card see @Handy1 's post.