topic Re: How to really change a plan in Get Support

How to really change a plan

pmuser_8 — Wed, 11 Jan 2023 17:19:08 GMT

I changed my plan yesterday and chose the option to change it on the renewal date.

Today is the renewal date and my plan has not changed.

What did I do wrong?

Thanks

softech — Wed, 11 Jan 2023 17:21:59 GMT

@pmuser_8 you could be just reading the old cached page. The new My Account has some browser cache problem

Also check Payment history to confirm PM took the new plan amount

walker1 — Wed, 11 Jan 2023 17:22:53 GMT

Your probably looking at old cached information.

Try logging into your account using a browser in incognito or private mode instead.

Then refresh your overview page using the little circular refresh wheel.

Handy1 — Wed, 11 Jan 2023 17:25:28 GMT

Try again incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Refresh page. ^^^

pmuser_8 — Wed, 11 Jan 2023 17:27:30 GMT

Thank you for advice. Payment history works as expected unlike the rest of the My Account.

pmuser_8 — Wed, 11 Jan 2023 17:35:17 GMT

Thank you Handy. It works 🙂

Handy1 — Wed, 11 Jan 2023 17:41:35 GMT

@pmuser_8 @We are happy you got it all sorted out !