topic Re: Security issue in Get Support

Security issue

mvenantiusbus — Wed, 11 Jan 2023 16:24:46 GMT

I damaged my phone and suspended my account until I could resolve that.

I have a phone now, and have communicated with CS_Agents to resolve it. I had decided to purchase a new SIM card and wanted to replace it on my account. They asked me for the SIM card in order to replace it (they disabled the function for me to do it). I thought everything was fine, but I just made an outbound call and received a call back from the same number, which I didn't answer. I tried calling my number from another phone and it doesn't work.

Re: Security issue

Meow — Wed, 11 Jan 2023 16:28:28 GMT

After suspending account you did not have to buy a new SIM.

But now, did you do SIM replacement? That will transfer your number to new SIM.

Re: Security issue

dust2dust — Wed, 11 Jan 2023 16:31:21 GMT

You can't normally replace a sim when the account is suspended. Use the lost/stolen function to Resume the service. Then use the change sim function to change the sim.

So where are you in all that?

Can you log in to your account? Does it show as active?

Re: Security issue

darlicious — Wed, 11 Jan 2023 16:32:38 GMT

@mvenantiusbus

Have you resumed your service via lost/stolen?

Re: Security issue

esjliv — Wed, 11 Jan 2023 19:25:22 GMT

@mvenantiusbus - you say you can call out, but when you call your number from another phone it doesn't work?

What does it say when you dial 611 or call # 1-855-478-2542 or # 1-855-4PUBLIC to check the status of your account?

If suspended due to nonpayment you will need to load funds manually, and reactivate your account.