topic Re: US Add-On Update in Get Support

US Add-On Update

mitchnet12 — Wed, 11 Jan 2023 02:17:55 GMT

Hey community,

I was browsing the latest plan changes and noticed that the US roaming add-ons were just increased in service, time, and price, with talk-only and 500MB being delisted. Hopefully it's good news for most customers.

Was

10 days

U.S. Talk, Text and 250 MB Data bundle: $20 U.S.
Talk and Text Bundle: $15 U.S.
Talk Only: $8 U.S.
Text Only: $8
250 MB: $10
500 MB: $15
1 GB: $20

Now

15 days

U.S. Talk, Text and 3 GB Data bundle: $30
U.S. Talk and Text Bundle: $15
250MB: $10
1 GB: $20
3 GB: $25

Re: US Add-On Update

darlicious — Wed, 11 Jan 2023 02:02:26 GMT

@mitchnet12

The US Roaming add ons were changed late last week as you may have noted when you read my update to my thread on US Roaming add ons earlier today.

Re: US Add-On Update

mitchnet12 — Wed, 11 Jan 2023 02:04:51 GMT

@darlicious I shouldn't be surprised that is was already noticed. I tried searching the forum but your thread didn't show up.

Re: US Add-On Update

hTideGnow — Wed, 11 Jan 2023 02:05:04 GMT

Hi @mitchnet12 overall, I think 15 days is a good move, but would be nice if they have a small bundle, talk/text/1GB, even for $25

Re: US Add-On Update

mitchnet12 — Wed, 11 Jan 2023 02:08:03 GMT

@hTideGnow I agree. It's a bit more to do a short trip.

Re: US Add-On Update

darlicious — Wed, 11 Jan 2023 02:11:00 GMT

@mitchnet12

True had I started a new thread rather than just updating the current one would have allowed for it to appear in a search with a different title.

Re: US Add-On Update

mitchnet12 — Wed, 11 Jan 2023 02:13:59 GMT

@darlicious I'm glad you're always looking out for the customer

Re: US Add-On Update

hTideGnow — Wed, 11 Jan 2023 02:16:15 GMT

HI @darlicious it wasn't searchable because it was in Lounge

would be ok you put it in get help section. It should not be a lounge topic

do you need me to ask a question "how to use Roaming without 3G" so you can reply in Get Help section? LoL

(but I hope some member won't reply in 15 seconds telling me to ticket with PM support. lately, we have member who jumps on reply without thinking 🙂 )

Re: US Add-On Update

darlicious — Wed, 11 Jan 2023 02:23:40 GMT

@hTideGnow

Wait....what?!! It's in the lounge?

Edit:

Lol....no not that one.....?

Re: US Add-On Update

hTideGnow — Wed, 11 Jan 2023 02:28:09 GMT

HI@darlicious nvm... i was wrong 🙂

Re: US Add-On Update

esjliv — Wed, 11 Jan 2023 14:44:05 GMT

@mitchnet12 - if service becomes more reliable for roaming...then IMO that would be the good news.

Here is hoping this is where things are leading to...🤞

Re: US Add-On Update

mitchnet12 — Wed, 11 Jan 2023 15:38:42 GMT

@esjliv That's true. It wouldn't be good to be out that kind of money for no roaming service.

Re: US Add-On Update

darlicious — Wed, 11 Jan 2023 16:16:58 GMT

I don't know why there is this consensus that public mobile's US Roaming add ons are unreliable. While voice services are dependent on the 2G network which has significantly better coverage on the eastern side of the US than the west if a customer does a little research on their travel route and destination (s) they can determine their likelihood of 2G connectivity. As far as roaming data and text is concerned they will have the same coverage as 110 million T-Mobile subscribers to say that ....that many Americans have unreliable mobile services is irresponsible. The majority of issues that pm customers have with US Roaming add ons when you remove current issue with voice services stems from the customer not taking the time to learn the basics on how they work.

Re: US Add-On Update

Rick72 — Wed, 11 Jan 2023 21:43:55 GMT

I am reading how roaming in US requires 2G for voice services but how can I change my iPhone 12 cellular settings to 2G? The only options are LTE and 4G.

Re: US Add-On Update

dust2dust — Wed, 11 Jan 2023 21:47:52 GMT

@Rick72- The phone will do it itself. When a call comes in it will switch down. When you press the go button in the dialer it will switch down. You generally shouldn't have to switch it manually even if you have the option.

Just be sure you're only connected to T-Mobile.

Re: US Add-On Update

darlicious — Wed, 11 Jan 2023 22:07:08 GMT

@Rick72

What iOS are you running? You could have an issue with connecting with the 2G network automatically if the 4G LTE network is available and your iPhone is connected to it. Depending on your iOS version Apple may have removed the ability to manually choose the 3G or 2G network.

@dust2dust

According to Apple support forums and the following article the iPhone 12 has an extremely limited parameter that will allow it to connect to the 2G network.

https://shudhtech.blogspot.com/2020/12/no-3g2g-option-in-iphone-12-pro-solved.html

Re: US Add-On Update

dust2dust — Wed, 11 Jan 2023 22:16:09 GMT

@darlicious- I interpret your document as talking about manually choosing 2G (or 3G) as an option. I don't see where it says it won't drop down automatically.

Re: US Add-On Update

Rick72 — Wed, 11 Jan 2023 22:26:51 GMT

I have iOS 16.1.2.

Re: US Add-On Update

darlicious — Wed, 11 Jan 2023 23:22:52 GMT

@dust2dust

I have gleaned that info from the following discussions...

https://discussions.apple.com/thread/252630982

https://discussions.apple.com/thread/252304247#:~:text=But%20the%20iPhone%2012%20will,3G%2C%204G%20or%205G%20available.

However there is a mention in this discussion that it's disabled by the carrier and an iPhone user puts a T-Mobile Sim card in the phone to be given the ability to chose either 3G or 2G so perhaps T-Mobile still offers this option to select 2G under this scenario but it may be disabled by pm since telus decommissioned their 2G network years ago? If @Rick72 has access to a T-Mobile Sim card maybe it's possible or with a Roam or possibly a freedom Sim card?

https://www.reddit.com/r/iphone/comments/xf4rpb/so_apparently_on_ios_16_i_cannot_chose_3g2g/

Re: US Add-On Update

Rick72 — Thu, 12 Jan 2023 00:03:36 GMT

@dust2dust I think I will try the US Roaming add-on and hope for the best. I gather the iPhone 12 will be looking for 4G and as we are travelling from here to Georgia my guess is that most of that area will be getting 4G coverage. T Mobile 4G coverage map