topic Re: Calls going directly to voicemail? in Get Support

Calls going directly to voicemail?

Kaulenback — Wed, 11 Jan 2023 04:32:19 GMT

I am not sure what the problem is but I am not able to receive calls. They are just going automatically to my voicemail. Could you please help

Re: Calls going directly to voicemail?

Handy1 — Wed, 11 Jan 2023 01:43:13 GMT

@Kaulenback @First try rebooting your phone

Re: Calls going directly to voicemail?

mitchnet12 — Wed, 11 Jan 2023 02:01:30 GMT

Hopefully it isn't an automatic payment issue. Check under My Account to see if your plan isn't suspended.

Re: Calls going directly to voicemail?

darlicious — Wed, 11 Jan 2023 02:03:55 GMT

@Kaulenback

Did you recently port your phone number into pm?

Did you recently go thru renewal?

Re: Calls going directly to voicemail?

HALIMACS — Wed, 11 Jan 2023 02:35:10 GMT

@Kaulenback

Try these fixes:

ensure airplane mode is not enabled

ensure do not disturb is not enabled

ensure the number calling you is not on a blocked senders list

disable any call-forwarding features/settings

turn off Bluetooth -- it's possible the 'ringing' is going through to a Bluetooth device instead of device's speakers

remove and reinsert your SIM card

reset network connections

Re: Calls going directly to voicemail?

BKNS27 — Wed, 11 Jan 2023 03:38:30 GMT

@Kaulenback

Could you please give more information so we can help further?

- Did you just ported your number from another carrier to PM?

- Do you reboot your phone by powering it off then back on?

Re: Calls going directly to voicemail?

computergeek541 — Wed, 11 Jan 2023 04:33:39 GMT

@Kaulenback wrote:
I am not sure what the problem is but I am not able to receive calls. They are just going automatically to my voicemail. Could you please help

There are times when the network and devices have difficulty falling back from LTE to the HSPA network that is required for vocie calls. To see if that's occuring, you can tempoarily set the phone to only use the 3g network.

Re: Calls going directly to voicemail?

Kaulenback — Wed, 11 Jan 2023 13:53:59 GMT

Just set up a first time account on January 3…

Re: Calls going directly to voicemail?

Kaulenback — Wed, 11 Jan 2023 13:54:22 GMT

checked, all is good there…

Re: Calls going directly to voicemail?

Kaulenback — Wed, 11 Jan 2023 13:55:06 GMT

Yes, new activation on January 3rd

Re: Calls going directly to voicemail?

softech — Wed, 11 Jan 2023 13:57:45 GMT

@Kaulenback very important question

did you port in your phone number from another provider?

or you picked new phone number from PM ?

Re: Calls going directly to voicemail?

esjliv — Wed, 11 Jan 2023 14:53:39 GMT

@Kaulenback - if you ported a number over perhaps the porting failed. Which voicemail are the calls going to...the previous provider's?

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

If this activation was not through a port from a previous provider, move your SIM card into another compatible phone and see if calls come in...just ruling out a device issue/settings.

Re: Calls going directly to voicemail?

Kaulenback — Wed, 11 Jan 2023 16:54:42 GMT

Ported old number

Re: Calls going directly to voicemail?

darlicious — Wed, 11 Jan 2023 17:00:50 GMT

@Kaulenback

Did you reply YES to the PAT (porting authorization text) within 90 minutes of receiving it? If not call the telus porting department phone number that you were sent in your private message box with your old provider's account # and reinitiate your port request. Put your old Sim card back in your phone to reply YES to the PAT. Your port will complete in a few minutes to a maximum 2 hours. Welcome to Public Mobile!