topic online payment 404 Error, https://selfserve.publicmobile.ca/en/account/account/my-payment, Help? in Get Support

online payment 404 Error, https://selfserve.publicmobile.ca/en/account/account/my-payment, Help?

ud — Wed, 11 Jan 2023 13:52:24 GMT

softech — Wed, 11 Jan 2023 13:54:24 GMT

@ud you might want to wait a full hour first. Then login my Account again using Incognito mode and try again

Or you can also use *611 to make a payment, but you need your 4 digits PIN. Forgot the 4 digits PIN? you can use My Account to reset it

if neither work, and you need it urgently , maybe get a voucher and then you can load the voucher via *611 or My Account

esjliv — Wed, 11 Jan 2023 13:56:06 GMT

Try clearing your browser's cache, or try a different browser or device. Or, open a tab in incognito mode and access My Account that way.

You can also use a keyboard shortcut to open an Incognito window:

Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.

Mac: Press ⌘ + Shift + n.

Too many failed attempts may have temporarily locked you out. Wait a little bit before trying again.

If still issues, Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

Meow — Wed, 11 Jan 2023 14:35:31 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.