topic Re: My plan changed back in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/My-plan-changed-back/m-p/933147#M641867 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/272697">@SweetLordRegis</a>&nbsp;</P><P>In addition to the above advice log in using secret/incognito mode should give you the correct up to date info in your account.</P> Wed, 11 Jan 2023 05:07:49 GMT darlicious 2023-01-11T05:07:49Z My plan changed back https://productioncommunity.publicmobile.ca/t5/Get-Support/My-plan-changed-back/m-p/933139#M641859 <P>I recently changed my plan from $40 for 5gb at 3g speed to a plan for $45 with 20gb at 4g speeds but when my next billing cycle happened it changed back?</P> Wed, 11 Jan 2023 04:31:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-plan-changed-back/m-p/933139#M641859 SweetLordRegis 2023-01-11T04:31:19Z Re: My plan changed back https://productioncommunity.publicmobile.ca/t5/Get-Support/My-plan-changed-back/m-p/933141#M641861 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/272697">@SweetLordRegis</a>&nbsp;wrote:<BR /><P>I recently changed my plan from $40 for 5gb at 3g speed to a plan for $45 with 20gb at 4g speeds but when my next billing cycle happened it changed back?</P><HR /></BLOCKQUOTE><P>This could be a cosmetic website issue and the Self Serve account could be showing outdated information.&nbsp; Click on the refresh icon in your Self Serve icon.&nbsp; Also try logging out, clear your browser's cache, cookes and close your browser.&nbsp; Reload the web browser and look again to check for the correct plan information.</P> Wed, 11 Jan 2023 04:35:11 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-plan-changed-back/m-p/933141#M641861 computergeek541 2023-01-11T04:35:11Z Re: My plan changed back https://productioncommunity.publicmobile.ca/t5/Get-Support/My-plan-changed-back/m-p/933147#M641867 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/272697">@SweetLordRegis</a>&nbsp;</P><P>In addition to the above advice log in using secret/incognito mode should give you the correct up to date info in your account.</P> Wed, 11 Jan 2023 05:07:49 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-plan-changed-back/m-p/933147#M641867 darlicious 2023-01-11T05:07:49Z Re: My plan changed back https://productioncommunity.publicmobile.ca/t5/Get-Support/My-plan-changed-back/m-p/933168#M641886 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/272697">@SweetLordRegis</a>&nbsp;</P><P>&nbsp;</P><P><SPAN>Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:</SPAN></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HALIMACS_0-1673434080805.png" style="width: 532px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/75412iBE0AC73EB72D2AB2/image-size/medium?v=v2&amp;px=400" role="button" title="HALIMACS_0-1673434080805.png" alt="HALIMACS_0-1673434080805.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Wed, 11 Jan 2023 10:48:09 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-plan-changed-back/m-p/933168#M641886 HALIMACS 2023-01-11T10:48:09Z