topic Re: new activation in Get Support

new activation

john210 — Wed, 11 Jan 2023 00:39:40 GMT

I was not able to answer the text and I called bell and they said to have PM cancel and send a new port request with correct name and address to transfer my phone number.

Re: new activation

softech — Wed, 11 Jan 2023 00:47:28 GMT

@john210 porting in from Bell?

if so, There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed

Re: new activation

Handy1 — Wed, 11 Jan 2023 00:57:19 GMT

@john210 @I’m confused are your trying to port in to public from bell or port into bell from public ?

Re: new activation

HALIMACS — Wed, 11 Jan 2023 01:11:51 GMT

@john210

To re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Then make sure to place your prior provider SIM card in device, await text for port authorization, reply "YES", then replace with your newly activated Public Mobile SIM card.

Re: new activation

john210 — Wed, 11 Jan 2023 01:46:52 GMT

thank you this looks like it is working, very helpful.

Re: new activation

darlicious — Wed, 11 Jan 2023 08:12:41 GMT

@softech

You should correctly identify the telus porting department as the the phone number you will provide to customers via private message. Calling it "live support" gives the impression that there's a phone number for public mobile customer support when there isn't.

Re: new activation

softech — Wed, 11 Jan 2023 11:08:33 GMT

@darlicious noted...