topic Re: Rewards in Get Support

Payments

AdamLove — Tue, 10 Jan 2023 20:04:00 GMT

Hello there Public Mobile.....

My payments are always $19 and now I'm getting bills for $28+.... for months now ..... I want to know why .... I have been with Public for 5+ years and I'd hat to see this all go....

Re: Payments

walker1 — Tue, 10 Jan 2023 20:11:24 GMT

@AdamLove

Did you switch to the new points rewards system, by mistake?

You should then see your upcoming bill including all your rewards, if you're still on the old rewards system.

Re: Payments

AdamLove — Tue, 10 Jan 2023 20:07:14 GMT

I don't know

Re: Payments

softech — Tue, 10 Jan 2023 20:08:20 GMT

@AdamLove any chance you moved to the new Public Points rewards?

Check My Rewards site https://www.publicmobile.ca/myrewards, does everyone refer in $ or points? if everyone referring in points, you are on the new Public points system

The rewards no longer deducted monthly. You have to collect to 15 points first and then redeem for $15 bill credit

Re: Payments

walker1 — Tue, 10 Jan 2023 20:14:40 GMT

@AdamLove

Follow my information from my other post.

Also login the rewards portal and look at your rewards there.

You'll see if on the points program or the old,$$ rewards system.

Re: Payments

dabr — Tue, 10 Jan 2023 20:10:18 GMT

@AdamLove Does sound like you switched to the public points systems which means discounts don't get applied automatically during billing but you can redeem the points once you have $15/15 points which will applied towards the next bill. Login into the Rewards portal to redeem the points if applicable.

Re: Payments

Handy1 — Tue, 10 Jan 2023 20:10:41 GMT

@AdamLove @Did you happen to switch to points from loyalty rewards by accident when checking for your perks

Re: Payments

AdamLove — Tue, 10 Jan 2023 20:12:03 GMT

It shows 55.7 points and all this other stuff

Re: Payments

AdamLove — Tue, 10 Jan 2023 20:13:17 GMT

What is the most best thing to do with these points ? If anyone has calculated all this up please help me out...

Rewards

AdamLove — Tue, 10 Jan 2023 20:19:28 GMT

Hello Public

Can I use my rewards to get a phone.....

Thanks,

Adam

Re: Rewards

walker1 — Tue, 10 Jan 2023 20:20:56 GMT

@AdamLove

Re: Rewards

dabr — Tue, 10 Jan 2023 20:21:27 GMT

@AdamLove Sorry, unfortunately not although it would be nice. You can redeem the points to be used against future payments or purchase add-ons (inc. roaming) and they're generally a little cheaper to purchase with points than for anyone on the old rewards.

Re: Rewards

Handy1 — Tue, 10 Jan 2023 20:21:31 GMT

@AdamLove @That’s a negative

Rewards

AdamLove — Tue, 10 Jan 2023 21:56:37 GMT

Hello Public team....

What is the best way to use the points...

Thank you,

Adam

Re: Rewards

Handy1 — Tue, 10 Jan 2023 20:27:30 GMT

@AdamLove @Towards your phone bill in my opinion

Re: Rewards

will13am — Tue, 10 Jan 2023 20:28:03 GMT

@AdamLove , convert them to dollars to buy add-ons and pay for renewals.

Re: Rewards

walker1 — Tue, 10 Jan 2023 20:29:31 GMT

@AdamLove

Use them for reducing your bill like you did before, with the old rewards system. Redeem 15 for $15 off your bill renewal.

Rewards

AdamLove — Tue, 10 Jan 2023 21:54:16 GMT

Hello Public Mobile

Is the new rewards better then previous like my bill was $19

Can I make the new system stronger and pay less per on a monthly basis payments...

Thank you,

Adam

Re: Rewards

Handy1 — Tue, 10 Jan 2023 20:50:15 GMT

@AdamLove @That’s a matter of opinion , but the general consensus around here is the old rewards are superior

Re: Rewards

Dunkman — Tue, 10 Jan 2023 20:53:06 GMT

@AdamLove

The old rewards system will save you more money than the new points system. Do not switch over to the new points system. There is no way to make the new points system stronger to pay less monthly.