topic Re: plan change in Get Support

plan change

alexsung — Tue, 10 Jan 2023 21:10:49 GMT

I pay $40 for 15GB data At 4G net work. It has been two month since December. My plan still use 3G net work. One GB data. The plan has not change. You over charge me $15 for two month. My plan does not upgrade.

Re: plan change

Handy1 — Tue, 10 Jan 2023 21:13:08 GMT

@alexsung

Try again incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Refresh page. ^^^

Re: plan change

walker1 — Tue, 10 Jan 2023 21:25:50 GMT

@alexsung

You must still be looking at old cached information.

Try logging into your account using a different browser in incognito or private mode instead.

Then refresh your overview page using the little circular refresh wheel.

Re: plan change

hairbag1 — Tue, 10 Jan 2023 21:26:13 GMT

@alexsung

Re: plan change

alexsung — Tue, 10 Jan 2023 21:36:18 GMT

Thank you. It changes plan to 15GB data at 4G net work. My phone still show 3 G net work.

Re: plan change

Meow — Tue, 10 Jan 2023 21:47:52 GMT

Do a speed test and see if it is 3G or 4G speed.
Why is network indicator SO important to you? You got 15GB !!! Enjoy!

Re: plan change

computergeek541 — Tue, 10 Jan 2023 22:04:06 GMT

@alexsung wrote:
Thank you. It changes plan to 15GB data at 4G net work. My phone still show 3 G net work.

As your phone is reporting as being connecting to a 3g network, this isn't a plan upgrade or a delayed speed change. Either the LTE signal in your area is weak, your phone is incompabile with the LTE network that Public Mobile uses, or the phone is set to lock in to only 3g networks.

Re: plan change

softech — Tue, 10 Jan 2023 22:47:09 GMT

@alexsung what brand and model your phone is??

does the phone stays actually shows 3G? or LTE? please note that LTE=4G.

and you use some speed test to confirm the speed? what data speed you bhave now?

did you check Preferred network type on your phone? make sure either Automatic is selected or 4& or LTE is selected