topic Re: My husbands account in Get Support

My husbands account

FrancisLowell — Tue, 10 Jan 2023 21:02:27 GMT

My husband has an account with you. I need to know what we used for an email address and password for him. I had an issue with my account where I had to destroy my credit card and then my service was interrupted because the card didn’t work on auto pay. I’ve changed the card number and my stuff is working well, but I need to see what his is under, and I can’t find it. I’m sorry, I didn’t write it down, and he doesn’t know either because I set it up. Thank You.

Re: My husbands account

Handy1 — Tue, 10 Jan 2023 20:37:35 GMT

To change email your need assistance from support

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Re: My husbands account

dabr — Tue, 10 Jan 2023 20:37:53 GMT

@FrancisLowell You'll need to submit a ticket via chatbot and verify some account details and customer support should be able to help you out. Here's a link to chatbot: https://www.publicmobile.ca/en/on/get-help

BTW, have you tried all the email addresses your husband might have used?

Re: My husbands account

FrancisLowell — Tue, 10 Jan 2023 20:46:34 GMT

Yes have tried emails, not getting anywhere. Need to check his account. My fault, I set it up and didn’t make a note of it, can’t believe I did that.

Re: My husbands account

dabr — Tue, 10 Jan 2023 20:53:06 GMT

@FrancisLowell Yes, it's frustrating if you forget the login info, but hopefully customer support will get it sorted quickly once you've submitted a ticket.

BTW, if you have a problem submitting a ticket, you can try sending a private message to CS_Agent instead here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

However, first try the chatbot/ticket option as it's supposed to receive a faster response. Good luck!

edit: @FrancisLowell I'd also suggest that you also ask support to have your username changed to something generic (or just initials) if you are using your real name for the community account. Also use the down arrow on your first post and select edit and then delete your husband's name from your post as you are posting on an open public forum.

Re: My husbands account

FrancisLowell — Tue, 10 Jan 2023 21:01:45 GMT

Fake name. But I will change the post. I was trying to get customer support, and got this. I have a ticket in for help now. Thank you.