topic Re: change plan in Get Support

change plan

CMartins — Tue, 10 Jan 2023 20:01:39 GMT

My plan was supposed to change Jan 10th, 15 GB 4G and it is still at 5G and 3GB,

What is happening

Re: change plan

walker1 — Tue, 10 Jan 2023 20:03:18 GMT

@CMartins

Your probably looking at old cached information before.

Try logging into your account using a browser in incognito or private mode instead..

Then refresh your overview page using the little circular refresh wheel.

Re: change plan

Handy1 — Tue, 10 Jan 2023 20:08:52 GMT

@CMartins

Try again incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Refresh page. ^^^

Re: change plan

kb_mv — Tue, 10 Jan 2023 20:12:40 GMT

@CMartins wrote:
My plan was supposed to change Jan 10th, 15 GB 4G and it is still at 5G and 3GB,
What is happening

@CMartins Be patient. Wait until tomorrow, then log into your account, refresh the page and then if it hasn't changed come back here and open a ticket.

Re: change plan

CMartins — Tue, 10 Jan 2023 20:32:17 GMT

Thank you all, but I opted for a change immediately and it works now. I have 15GB at 4G with unlimited can calls and unlimited text and pictures for $40. lets hope it stays this time