topic Re: Credit Card Removal in Get Support

Credit Card Removal

myfactbook — Tue, 10 Jan 2023 18:27:17 GMT

Please remove my credit card info. The system won’t allow me to do it, I was just able to stop pre-authorized payment.

Please delete my credit card information. Thank you.

Re: Credit Card Removal

walker1 — Tue, 10 Jan 2023 18:29:15 GMT

@myfactbook

You have to ask a Customer Support Agent to do that.

Use the Chat Bot Simon to get a service ticket started first.

Re: Credit Card Removal

dust2dust — Tue, 10 Jan 2023 18:29:30 GMT

You would need to ask support to do that. Asking here won't do anything.

You can also use a zero balance visa gift card and change to it. I could supply you the particulars if you like.

Re: Credit Card Removal

Handy1 — Tue, 10 Jan 2023 18:29:44 GMT

@myfactbook @You need supports help completely remove credit card info right away / otherwise as you already disabled auto pay . No more worry you won’t be charged again

Getting help from agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get

Or get help right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Credit Card Removal

myfactbook — Wed, 11 Jan 2023 10:06:02 GMT

Thank you all.

Re: Credit Card Removal

bardthebest — Wed, 03 Sep 2025 14:11:59 GMT

How do I Customer Support Agent?

Re: Credit Card Removal

hTideGnow — Wed, 03 Sep 2025 14:21:40 GMT

hi @bardthebest For credit card removal, you will need PM support agent to help. Please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage