topic Re: Sim in Get Support

Sim

Tylerfarrell37 — Tue, 10 Jan 2023 17:04:14 GMT

If I lose my phone and SIM card, is there a way to set a new phone up and not lose my phone number?

Re: Sim

Handy1 — Tue, 10 Jan 2023 17:07:14 GMT

@Tylerfarrell37 Yes

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Re: Sim

esjliv — Tue, 10 Jan 2023 17:09:37 GMT

@Tylerfarrell37 - your account and phone number is attached to the SIM card. But if you obtain a new SIM card at a Koodo/Telus store, or online with Public Mobile then you can do a SIM swap and everything will be switched over to the new SIM card.

See how to report lost / stolen: https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

If issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

Re: Sim

walker1 — Tue, 10 Jan 2023 17:11:08 GMT

@Tylerfarrell37

Yes there is.

Just buy a new phone.

Then buy a new sim card from a corporate Telus or Koodo store.

Then login into your account and do a sim card change.

Re: Sim

dust2dust — Tue, 10 Jan 2023 17:20:57 GMT

If your email only sends a text to your number and no other option then you will need support. But you can do all of this yourself in the account if you can access your registered email account.

Re: Sim

Yummy — Tue, 10 Jan 2023 17:28:35 GMT

@Tylerfarrell37 wrote:
If I lose my phone and SIM card, is there a way to set a new phone up and not lose my phone number?

Your number is in your SIM.

If you lose your SIM or phone you would need new SIM and do SIM swap through your PM account.