topic Re: not receiving calls in Get Support

not receiving calls

rileyherremans4 — Tue, 10 Jan 2023 15:17:27 GMT

i switched to public mobile about 2 weeks ago and cant receive calls, I contacted my previous provider and they told me it is an issue with porting the number on public mobiles side of things can someone please send me a link to talk to someone in public mobile that can help me

Re: not receiving calls

Handy1 — Tue, 10 Jan 2023 15:20:32 GMT

@rileyherremans4 @You you tried rebooting your phone did you receive a confirmation text from old provider that you had 90 mins to reply YES to

Re: not receiving calls

rileyherremans4 — Tue, 10 Jan 2023 15:22:58 GMT

i disposed my old sim card right after i put my new one in so i never recived this text

Re: not receiving calls

Handy1 — Tue, 10 Jan 2023 15:24:34 GMT

@rileyherremans4 @I will send you number private message to porting team to help you get this resolved

Re: not receiving calls

cgzhao — Tue, 10 Jan 2023 15:24:59 GMT

you should wait your comfirmation after 90 min, not sure how to handle this after you dispose your old sim(like really canot get it back)

Re: not receiving calls

Yummy — Tue, 10 Jan 2023 15:25:21 GMT

@rileyherremans4 wrote:
i disposed my old sim card right after i put my new one in so i never recived this text

That is a bit of a problem... You should wait for SMS from old provider and reply Yes to their transfer authorization request.

You can open a ticket with PM to see what PM can do for you in this case.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Or you can call PM porting support at number I sent you. Do not post that number in this forum or elsewhere.

Re: not receiving calls

BKNS27 — Tue, 10 Jan 2023 15:29:47 GMT

@rileyherremans4

You will need your old SIM to complete the porting process and confirm to the text. You will need a new SIM from your old carrier and switch the SIM number with old carrier.

If your previous carrier is Telus or Koodo then it is possible to complete the porting but you will need your old account number. Just contact a CS_Agent by creating a ticket through SIMon Chatbot or private message on the envelope icon.

Re: not receiving calls

HALIMACS — Tue, 10 Jan 2023 17:01:50 GMT

@rileyherremans4

In that case, it has nothing to do with public mobile. The failed Port is because you did not authorize the port via SMS with your old provider.

Hopefully they can allow the number to be pulled by public mobile.

Ask them first then request the port via public mobile