topic Re: Purchased Phone Do Not Have Tracking Info/Receipt in Get Support

Purchased Phone Do Not Have Tracking Info/Receipt

3therealangel7 — Tue, 10 Jan 2023 12:20:24 GMT

I placed an order for a phone recently. I did not save a receipt if that option had been provided, and I do not have the ability to track my order. How should I proceed as the process is a little anxiety inducing.

Thanks

Re: Purchased Phone Do Not Have Tracking Info/Receipt

computergeek541 — Tue, 10 Jan 2023 12:28:22 GMT

Public Mobile does not provide any form of sales receipt. Unfortunately, Public Mobile also often does not inform customers about shipment staths either. I agree that this is unacceptable, but the phone usually shows up as a surprise as to the timing.

Re: Purchased Phone Do Not Have Tracking Info/Receipt

Handy1 — Tue, 10 Jan 2023 12:28:05 GMT

@3therealangel7 You need to reach out to support to see when it shipped and when you can expect it

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Re: Purchased Phone Do Not Have Tracking Info/Receipt

HALIMACS — Tue, 10 Jan 2023 12:31:25 GMT

@3therealangel7

It's always recommended to take screenshots of the various pages involved in an online purchase just in case after purchase there is no confirmation email or confirmation page which can be printed.

Fortunately, as the amount was likely charged to a credit card, that will serve as your receipt ultimately if there are any issues with receipt of goods.

Re: Purchased Phone Do Not Have Tracking Info/Receipt

softech — Tue, 10 Jan 2023 12:41:47 GMT

@3therealangel7

you can open ticket with PM support for status update and tracking info. Please note Chatbot has problem with CPO type of ticket, so, please open ticket by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Purchased Phone Do Not Have Tracking Info/Receipt

darlicious — Tue, 10 Jan 2023 13:30:03 GMT

@3therealangel7

It was mentioned by @LitlLdy that she had put her info in the UPS app and that allowed for tracking of her phone purchase. I did something similar after UPS drove by my house and claimed no one was home and was able to choose my pick up location while the package was still in transit. By entering your name and shipping address should be able to pull up that info once your package is in UPS's possession.