topic Re: Switching my email in Get Support

Switching my email

Felix5 — Mon, 09 Jan 2023 20:34:44 GMT

How do I change my email I can’t seem to get in my old email so need to change it

Re: Switching my email

Handy1 — Mon, 09 Jan 2023 20:36:23 GMT

@Felix5 @To change email you need supports assistance

Getting help from agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get

Or get help right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Switching my email

Quigley — Mon, 09 Jan 2023 20:43:34 GMT

@Felix5

Unfortunately, you can't change your email address associated with your account yourself.

You'll have to get a Customer Support Agent to do that for you if you ask.

Use the Chatbot Simon to get a service ticket started first.

Re: Switching my email

hTideGnow — Fri, 17 Feb 2023 13:28:53 GMT

hi @Felix5 you can change email by asking PM cs agent, only they can do that

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Switching my email

HALIMACS — Mon, 09 Jan 2023 21:24:15 GMT

@Felix5

The email with public mobile is just a username.

You don't need to be able to access the original email address on your email account to use it as a username on the public mobile self-serve site.

So, you can continue to use it here to sign into self-serve. You just need to enter the email address and the password registered with the public mobile self-serve site.

If you're having problems logging in, that may be due to caching issues with the public mobile self-serve site. Make sure to clear your cache and cookies and open them incognito tab to log in with this service.