topic Re: Compromised Credit Card in Get Support

Compromised Credit Card

tgoodkey — Mon, 09 Jan 2023 18:36:11 GMT

My credit card was cancelled due to being compromised. I don't have my new card yet, and won't before my payment is due. How can I ensure that my account does not get suspended while awaiting my new card? I do not have another credit card.

Re: Compromised Credit Card

softech — Mon, 09 Jan 2023 18:37:43 GMT

@tgoodkey get a voucher from store and load the voucher via My Account or *611

The best place to get voucher is from SDM/711/shell/London Drug. Their voucher can be used immediately. Vouchers from other stores might have a 24 hours wait time

You can also get voucher online with a fee via recharge.com or ding.com

Re: Compromised Credit Card

Handy1 — Mon, 09 Jan 2023 18:38:03 GMT

@tgoodkey You can get a voucher and make payment *611 until you get new cc and update your account

Re: Compromised Credit Card

Meow — Mon, 09 Jan 2023 18:40:26 GMT

You can get PM voucher and pay either logging in to your PM account or calling 611.

Bea aware that some vouchers require 24 hours to become active so plan ahead!

Re: Compromised Credit Card

tgoodkey — Mon, 09 Jan 2023 18:40:40 GMT

I had no idea that these voucher's were a thing. I will look into it, thank you!

Re: Compromised Credit Card

softech — Mon, 09 Jan 2023 18:44:22 GMT

@tgoodkey

more info with the voucher

https://www.publicmobile.ca/en/on/get-help/articles/pay-for-your-services-through-611

and stores that sell voucher, (but again, vouchers from some stores have a 24 hours wait time before it can be applied to your account)

https://publicmobile.ca/en/on/payment-voucher

Re: Compromised Credit Card

dust2dust — Mon, 09 Jan 2023 20:44:20 GMT

Do you know if the bank did chargebacks? Are your services working?

Re: Compromised Credit Card

darlicious — Mon, 09 Jan 2023 23:32:11 GMT

@tgoodkey

Here is some additional info on vouchers and alternative methods of payment....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594