topic Re: Calls in Get Support

Calls

Lychee1 — Mon, 09 Jan 2023 15:38:54 GMT

My new SIM card can call everyone but they can’t call me back. I didn’t do a number transfer for my number, I applied for a new one.

Re: Calls

Quigley — Mon, 09 Jan 2023 15:40:43 GMT

@Lychee1

You may have to reach out to a Customer Support Agent and have them look into your sim card and provisions for it.

Use the Chat Bot Simon to get a service ticket started.

Re: Calls

hTideGnow — Mon, 09 Jan 2023 15:48:09 GMT

Hi @Lychee1 you might not need to contact support. It happened to me before, I reseat my sim card and it works Make sure you reseat s card with a reboot

but if that does not help, then open ticket with CS agent at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437