topic Re: no network connection in Get Support

no network connection

Trevor55 — Mon, 09 Jan 2023 13:54:03 GMT

i recently signed up with public mobile. i've spent the past five days trying to connect.

all i get is " NO NETWORK CONNECTION.". what is the problem???

Re: no network connection

Handy1 — Mon, 09 Jan 2023 14:02:26 GMT

@Trevor55 @Try n take the SIM card out and reseat the sim or try it another phone to see if it works . If won’t work in another phone you will need supports help

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Re: no network connection

esjliv — Mon, 09 Jan 2023 14:03:01 GMT

@Trevor55 - is your account showing Active under your My Account?

What type of phone do you have?

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*perform a reset network settings on your device

*try your SIM card into another compatible phone...this could rule out a device issue/setting.

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

If still issues have all the troubleshooting submit a ticket with Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: no network connection

Meow — Mon, 09 Jan 2023 14:09:27 GMT

First you have to confirm your account is Active logging in to your PM account.

Try your SIM in another phone.

Remove SIM, turn phone off and then on after few minutes.

Try any other SIM in your phone to confirm it is not a phone's issue.

Re: no network connection

softech — Mon, 09 Jan 2023 14:32:45 GMT

@Trevor55 you were never able to connect since joining?

it should be a sim card provisioning issue. An easy fix for PM support, you just need to open ticket with PM as advised above

Re: no network connection

Trevor55 — Tue, 10 Jan 2023 13:45:30 GMT

tried it all, nothing working.

Re: no network connection

Handy1 — Tue, 10 Jan 2023 13:47:27 GMT

@Trevor55 @Then follow one of the links above to open a ticket and talk to a agent for further help