topic Re: How to activate a new sim with same number in Get Support

How to activate a new sim with same number

pintojoel157 — Sun, 08 Jan 2023 01:35:39 GMT

How do i activate a new sim but with same number.I lost my old sim.Bought a new sim but having a hard time to activate it.Thanks

Re: How to activate a new sim with same number

popping — Sat, 07 Jan 2023 19:22:17 GMT

@pintojoel157

If your lost your PM SIM card less than 90 days, your PM account is still active. All you need to do is login to you account and update your SIM card with your new PM SIM card.

Re: How to activate a new sim with same number

pintojoel157 — Sat, 07 Jan 2023 21:40:07 GMT

Tried that but the info won't save

Re: How to activate a new sim with same number

Dunkman — Sun, 08 Jan 2023 01:33:36 GMT

@pintojoel157

The website is finicky. Try with a different web browser, clear cache or incognito mode.

Here is some more information:

https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

Re: How to activate a new sim with same number

esjliv — Sun, 08 Jan 2023 21:13:50 GMT

Were you able to complete the swap @pintojoel157 after @Dunkman further instructions?

Are you currently in Lost/Stolen status? If so, go back and resume/reactivate services. Log out. Then log back in. Now, can you perform the SIM swap?

If still issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP