topic Phone Post Purchase Issue in Get Support

Phone Post Purchase Issue

BrianP — Sun, 08 Jan 2023 20:29:22 GMT

Hey there

I got a phone from Public in September and now it says the battery needs to be serviced

Is there any recourse here?

I mean I know its used any everything, but shouldn't a battery go more than 4 months before its pooched? I mean who inspected this thing?

Its a little frustrating

Re: Phone Post Purchase Issue

Handy1 — Sun, 08 Jan 2023 20:30:54 GMT

@BrianP @You can try support and see what can be done

Getting help from agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get

Or get help right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Phone Post Purchase Issue

walker1 — Sun, 08 Jan 2023 20:33:17 GMT

@BrianP

You should still be able to claim the one year warranty that came with that phone purchase.

Use the Chatbot Simon to get a service ticket started.

Re: Phone Post Purchase Issue

HALIMACS — Sun, 08 Jan 2023 20:34:06 GMT

@BrianP

Public mobile phones have a one-year warranty.

If it needs service, contact the support agents and request it.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Phone Post Purchase Issue

CountyDownIeUk — Sun, 08 Jan 2023 20:47:40 GMT

The phone was previously used, was it not? Not shipped with a new battery. But do pursue with PM.

Re: Phone Post Purchase Issue

Yummy — Sun, 08 Jan 2023 20:38:36 GMT

Your phone has 30 days return policy and 1 year warranty.

Contact agent for instructions.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here