topic Re: Didnt change plan in Get Support

Didnt change plan

dcabungcag — Sun, 08 Jan 2023 19:16:47 GMT

i changed plan from 50 to 40 but didnt changed to 40 dollar with 15gig. Can you please help me.

walker1 — Sun, 08 Jan 2023 19:19:42 GMT

Try logging into your account using a browser in incognito or private mode instead. Then do a refresh of your overview page.

hycm53 — Sun, 08 Jan 2023 19:20:04 GMT

@dcabungcag wrote:
Hi all
i changed plan from 50 to 40 but didnt changed to 40 dollar with 15gig. Can you please help me.

Chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help

hTideGnow — Sun, 08 Jan 2023 19:21:32 GMT

HI @dcabungcag it could be browser cache and you are reading cached page.

Try to clear cache, close and restart browser

or try access My Account using Private/Incognito/Secret mode

HALIMACS — Sun, 08 Jan 2023 19:21:34 GMT

Click yellow area in your self serve:

dcabungcag — Sun, 08 Jan 2023 19:28:17 GMT

Its all good now. Thanks

dcabungcag — Sun, 08 Jan 2023 19:28:54 GMT

Thanks

Dantorstol — Sun, 08 Jan 2023 19:58:03 GMT

Try hitting the “refresh button” on the data page. It may also take a few days for it to show up.

I recently had a 35$ plan but upgraded to the 40$ plan with 15gb but it was still showing that I only had 5GB