topic Re: Phone in Get Support

Phone

Ptobin — Sun, 08 Jan 2023 18:57:17 GMT

How do I check on a phone I ordered, never received a confirmation

Re: Phone

Handy1 — Sun, 08 Jan 2023 18:58:35 GMT

@Ptobin @Check your email / spam otherwise you reach out to support to see when it shipped and when you can expect it

Getting help from agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get

Or get help right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Phone

Dunkman — Sun, 08 Jan 2023 19:04:39 GMT

@Ptobin

When did you order? Was your credit card charged?

Usually there is no tracking information, but an email that the order was received.

Re: Phone

softech — Sun, 08 Jan 2023 19:08:35 GMT

@Ptobin for phone status update, please open ticket with PM Support, provide them the order number if you have one (ok if you still don't receive the order number, just provide them as much information as possible)

Chatbot still have problem with CPO related ticket, please message PM support directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Phone

HALIMACS — Sun, 08 Jan 2023 19:09:18 GMT

@Ptobin

Hopefully you took screenshots of the order summary such that at least you have a document which shows you went through the process.

Shipping times can be anywhere from 3 days to 3 weeks.