topic Re: Re public mobile and thank you!! in Get Support

Wanting to stop service for a month

avery2021 — Sun, 08 Jan 2023 17:24:09 GMT

Hi All

I am signed up for automatic billing butam going away out of country for a month soon.

Can I simply untick the automatic billing?

I don’t wish to be penalized or lose my status/number, but don’t really want to pay when I’m away.

Thank you for any advice!

Re: Wanting to stop service for a month

HALIMACS — Sun, 08 Jan 2023 17:27:28 GMT

Yes, just turn off auto-pay, @avery2021

Then, upon return, re-enable and make payment sufficient to restore services.

Re: Wanting to stop service for a month

Handy1 — Sun, 08 Jan 2023 17:28:38 GMT

@avery2021 @Yes you can and you can disable auto pay and renewal the following month and keep your number

Re: Wanting to stop service for a month

HALIMACS — Sun, 08 Jan 2023 17:45:59 GMT

-deleted-

(see walker1 reply instead... )

Re: Wanting to stop service for a month

hTideGnow — Sun, 08 Jan 2023 17:35:43 GMT

HI @avery2021 just disable Pre-Authorized payment from My Account, Payment, Manage payment

When you are back, just login My Account, make a manual payment and resume service . You can also use *611 if you know the 4 digits PIN

Re: Wanting to stop service for a month

walker1 — Sun, 08 Jan 2023 17:36:16 GMT

@avery2021

Don't be surprised if you're rewards don't get applied to your first renewal, when you return and reactivate your services.

You'll have to pay the full price of your plan. But that's just normal.

Your rewards will be applied on the following renewal date.

Re: Wanting to stop service for a month

avery2021 — Sun, 08 Jan 2023 17:42:54 GMT

ah thank you. I learned the hard way- see my new post!

Re: Wanting to stop service for a month

dust2dust — Sun, 08 Jan 2023 17:47:28 GMT

Not sure how that's the solution to your question...

There could also be a timing issue. If your current paid term ends well into your time away and then you return in, whatever, say a week and half from that then you could also just leave it all as is.

Re public mobile and thank you!!

avery2021 — Sun, 08 Jan 2023 17:50:58 GMT

Wonderful response! Thank you all so much!
I will fill you all in - sadly I learned the hard way! But learnt a valuable ly.

I was with Public several years and had a ton of loyalties noticed I was using more and data and having to buy add ons

Then Koodo came up with a Black Friday (too good to be true) plan with 5 gb

I signed up and 5 days later was still not connected!! 4 visits to their store and hours on hold!!! So I moved back to Public. Lost all my rewards. I did, however report Koodo to CRTC and they reimbursed me some $.

Re: Re public mobile and thank you!!

Handy1 — Sun, 08 Jan 2023 17:53:23 GMT

@avery2021 @Your welcome we are happy to help

Re: Re public mobile and thank you!!

hTideGnow — Sun, 08 Jan 2023 17:53:47 GMT

HI @avery2021 that was an expensive move 😞

So, what was the problem with Koodo? Koodo and PM both use Telus network. Sp , service should be same

Re: Wanting to stop service for a month

HALIMACS — Sun, 08 Jan 2023 17:54:06 GMT

Exactly @dust2dust

I had an earlier reply echoing yours, including discussion of impacts to rewards, however it seemed to have been gleamed over by the OP.

So, here we are.

Re: Re public mobile and thank you!!

HALIMACS — Sun, 08 Jan 2023 18:00:36 GMT

@avery2021 wrote:
Wonderful response! Thank you all so much!
I will fill you all in - sadly I learned the hard way! But learnt a valuable ly.
I was with Public several years and had a ton of loyalties noticed I was using more and data and having to buy add ons
Then Koodo came up with a Black Friday (too good to be true) plan with 5 gb
I signed up and 5 days later was still not connected!! 4 visits to their store and hours on hold!!! So I moved back to Public. Lost all my rewards. I did, however report Koodo to CRTC and they reimbursed me some $.

BTW, no need to start a new thread. This one should be merged with your other recent thread. ( @computergeek541 )

Really unfortunate you existed Public Mobile. If you lost the old Reward program if you chose to reactivate a new SIM card to come back here, you might have been better off elsewhere. The new Public Points system of rewards doesn't hold a candle to the old rewards program.

That's a tough pill to swallow.

Re: Wanting to stop service for a month

hTideGnow — Sun, 08 Jan 2023 18:01:38 GMT

HI @HALIMACS why you delete yours if you said it right and earlier. you are giving up just like that?

Re: Wanting to stop service for a month

dust2dust — Sun, 08 Jan 2023 18:02:14 GMT

@HALIMACS- And again on another thread. Oh well. Maybe an oracle will do some magic.

Re: Wanting to stop service for a month

HALIMACS — Sun, 08 Jan 2023 18:02:57 GMT

Not giving up, just giving in.

Letting the credit lie where the OP recognized it. That's all.

Re: Re public mobile and thank you!!

CountyDownIeUk — Sun, 08 Jan 2023 18:04:05 GMT

Lesson learned in hind sight should be.....keep your PM account active, try Koodo, then later port your number from PM.

Re: Wanting to stop service for a month

HALIMACS — Sun, 08 Jan 2023 18:04:50 GMT

@dust2dust wrote:
@HALIMACS- And again on another thread. Oh well. Maybe an oracle will do some magic.

Perhaps, i may as well tag @computergeek541 on this one too so he's aware which 2 threads to merge

Starting to see now how this OP is in the situation they are in. 😉

Re: Re public mobile and thank you!!

avery2021 — Sun, 08 Jan 2023 18:09:20 GMT

actually I found out that Public buys line usage from Telus but not part of it

Re: Wanting to stop service for a month

dust2dust — Sun, 08 Jan 2023 18:10:43 GMT

@HALIMACS- I think some people think choosing a last post in a thread calling it the solution that it somehow closes the thread. As we know, it doesn't.