topic Re: Is FIDO account automatically cancelled after porting to PM? in Get Support

Is FIDO account automatically cancelled after porting to PM?

kwandary — Tue, 04 Jan 2022 19:56:36 GMT

I just activated my PM SIM and ported my number from FIDO. Is the FIDO account automatically cancelled or do I need to call FIDO?

Thanks for your help.

Re: Is FIDO account automatically cancelled after porting to PM?

Luddite — Thu, 04 Aug 2016 13:35:28 GMT

Ye, it is automatically cancelled when the port is finished.

Re: Is FIDO account automatically cancelled after porting to PM?

McLaren — Thu, 04 Aug 2016 13:35:34 GMT

No need to call them. Automatically canceled and you will receive your final bill

Re: Is FIDO account automatically cancelled after porting to PM?

Pier — Thu, 04 Aug 2016 15:35:31 GMT

Hello!

Welcome on board! You have made the right choice. Don't worry about your old carrier, you have nothing to see with them once your number has been ported to PM. Enjoy that one you have now (PM) with no extra monthly charges.

Best,

Re: Is FIDO account automatically cancelled after porting to PM?

srlawren — Thu, 04 Aug 2016 16:48:00 GMT

Welcome to Public Mobile, @kwandary!

Re: Is FIDO account automatically cancelled after porting to PM?

Francis_C — Tue, 01 Nov 2016 20:00:31 GMT

Sorry to bring this up.

Regardless of when the Fido billing cycle ends, do I have to pay for the remaining days or prorated if I activate the PM sim in the middle of the month?

Re: Is FIDO account automatically cancelled after porting to PM?

srlawren — Tue, 01 Nov 2016 20:50:29 GMT

@Francis_C no need to be sorry, it's a good question. I would think that Fido would charge you a pro-rated amount for the portion of the cycle that you were active, though I don't know their policies--it's also possible you could forfeit any unusued portion of the cycle, particularly if you happen to be ona pre-paid account there.

Re: Is FIDO account automatically cancelled after porting to PM?

jeremyesq — Tue, 01 Nov 2016 22:14:51 GMT

Yes @Francis_C your bill will be prorated. That is what Fido did when I ported away from them back in February.

Re: Is FIDO account automatically cancelled after porting to PM?

srlawren — Tue, 01 Nov 2016 23:02:39 GMT

Thanks for confirming, @jeremyesq

Re: Is FIDO account automatically cancelled after porting to PM?

Sheldon71 — Sun, 27 Nov 2016 19:00:54 GMT

I recently switched my number from fido to pm, but I received my normal monthly bill from fido. I called them and after an hour on hold was told my fido account was still active. What do I do to get pm to tell fido they've taken over my number?

Re: Is FIDO account automatically cancelled after porting to PM?

Pier — Sun, 27 Nov 2016 19:46:05 GMT

@Sheldon71

I guess you didn't port out your number from fido. Can you receive call now? If not, you have to contact the PM mods to finalize the porting for you. @Shazia_K, @Mary_M

Re: Is FIDO account automatically cancelled after porting to PM?

kav2001c — Sun, 27 Nov 2016 20:07:13 GMT

@Francis_C be careful pro ration can be very dangerous

In most instances it is BETTER to pay entire month

As an example (numbers totally made up for illustrative purposes)

You have a $60 plan with 2GB of data every month

You port in the first week of the month (25%)

It is true that Fido will only charge you $60 x 25% = $15 for plan

But they will also pro rate your data as well 2GB x 25% = 500MB

And if you exceed the 500MB in most cases your overage costs are more than your plan (current bill is $5 per 100MB if I remember)

Re: Is FIDO account automatically cancelled after porting to PM?

Sheldon71 — Sun, 27 Nov 2016 20:37:22 GMT

I can send and receive calls and data, fido just has no record of the switch. Any ideas, @Shazia_K?

Re: Is FIDO account automatically cancelled after porting to PM?

Pier — Sun, 27 Nov 2016 21:30:52 GMT

@Sheldon71

Do you a temporary number or your old number with fido?

Re: Is FIDO account automatically cancelled after porting to PM?

Sheldon71 — Sun, 27 Nov 2016 21:32:20 GMT

I'm using the same # as my fido account

Re: Is FIDO account automatically cancelled after porting to PM?

Pier — Sun, 27 Nov 2016 21:34:48 GMT

@Sheldon71

That means you have nothing to see with fido now. Your port is complete, you're on PM network now. You can try to access your fido account and what is going there. I'm sure it has been deactivated.

Re: Is FIDO account automatically cancelled after porting to PM?

Sheldon71 — Sun, 27 Nov 2016 22:50:48 GMT

I had thought so as well, but when I called fido they said my fido account was still active 🙁

Maybe it just hasn't filtered through the system, but I made the change Nov 15.

Re: Is FIDO account automatically cancelled after porting to PM?

Rockdaddy22 — Sun, 27 Nov 2016 23:32:19 GMT

It should've been done along time ago. Do you still have service with your Fido sim?

If you're %100 sure everything's working with PM maybe you should just cancel Fido. But it's definitely very strange.

Re: Is FIDO account automatically cancelled after porting to PM?

Francis_C — Mon, 28 Nov 2016 00:25:20 GMT

@kav2001c

This could happen, but thank god I didn't go over the pro-rated limit.

The fido customer rep told me that I should receive a refund for the remaining days in the mail soon.

Re: Is FIDO account automatically cancelled after porting to PM?

kav2001c — Mon, 28 Nov 2016 06:14:06 GMT

@Francis_C good to hear

There was another member posting they had over $90 in overage costs

Yikes