topic Re: Rewards in Get Support

Rewards

Handy1 — Sun, 08 Jan 2023 15:13:27 GMT

Here’s my issue

So will I need to submit a ticket or will this fix itself

Re: Rewards

walker1 — Sun, 08 Jan 2023 15:31:52 GMT

@Handy1

Looks like two of your referrals are probably suspended.

If their service is restored, then the rewards will return.

No need to contact anyone.

If those referrals ever leave PM or port out, those two referral numbers will drop off the list.

Re: Rewards

Handy1 — Sun, 08 Jan 2023 15:20:03 GMT

@walker1 @All lines are active still thou

Re: Rewards

walker1 — Sun, 08 Jan 2023 15:21:34 GMT

@Handy1

If your really sure about that, then contact a CSA and ask about it.

Re: Rewards

Handy1 — Sun, 08 Jan 2023 15:22:46 GMT

@walker1 @Ok going to double check that right now

Re: Rewards

softech — Sun, 08 Jan 2023 15:23:02 GMT

@Handy1 the 2 missing lines were suspended, not ported out yet, that's why you still see them there but you friend's bonus only $5

You can try to open ticket with support, but I don't think they will tell you which 2 lines are currently suspended

But if they resume their services, you will see the friend amount reflects that

Re: Rewards

HALIMACS — Sun, 08 Jan 2023 15:26:04 GMT

Here's how to tell for sure, @Handy1

Call 1-855-4PUBLIC

Enter your friends phone number.

The messaging will tell you whether the service is active or not.

Re: Rewards

Yummy — Sun, 08 Jan 2023 15:29:12 GMT

Just because you see ALL your referrals on your list does not mean they are all active.

Confirm with each of them they are not suspended due to no pay. Only Active referrals are included in rewards.

Re: Rewards

hTideGnow — Sun, 08 Jan 2023 15:42:05 GMT

Hi @Handy1

they are all your friends, aren't they?

why don't you call each of your friend and see if the line all active. If they are , you can go back and ask PM why it was wrong

Re: Rewards

dust2dust — Sun, 08 Jan 2023 15:44:22 GMT

A side effect of the toll free number is that it will notify the account via text that it was "accessed".

Re: Rewards

Handy1 — Sun, 08 Jan 2023 16:09:43 GMT

@dust2dust @hTideGnow @Yummy @HALIMACS @softech @walker1 after double checking it seems two of the lines infact were suspended and the second one has just been fixed , so how long should it take for that to update on my account or should it be instant ?

Re: Rewards

hTideGnow — Sun, 08 Jan 2023 16:13:58 GMT

Hi @Handy1 did PM agent gave you the 2 problematic lines?

no, not instant, the system here is slow. Expect a day or two

Re: Rewards

Handy1 — Sun, 08 Jan 2023 16:20:19 GMT

@hTideGnow @No I called the contacts to confirm and then fix the second line that was affected still right up until I reached out to resolve that issue and now all lines are certainly all working and active , ok so day or two to update .. phew ok at least my bill isint due till Jan 24 so there time for this to fix itself without needing to contact support

Re: Rewards

Chrissyrioux12 — Sun, 08 Jan 2023 16:44:04 GMT

I thought when reading the rewards it said a a maximum of 5 dollars for referrals would be applied

Re: Rewards

dust2dust — Sun, 08 Jan 2023 16:47:01 GMT

@Chrissyrioux12- Maximum $5 for loyalty. $2 for autopay. Referrals are unlimited but they stop paying at about 120-ish. Maximum $15 for us commoners for Community and it can vary month to month.

Re: Rewards

hTideGnow — Sun, 08 Jan 2023 16:47:07 GMT

HI @Chrissyrioux12 the limit is actually a lot more, it's 100+ referrals, I think 110

Re: Rewards

walker1 — Sun, 08 Jan 2023 16:59:11 GMT

@Handy1

Glad you found your solution.

Now you know what to do when your referral rewards go missing or just don't add up correctly.

Re: Rewards

hTideGnow — Sun, 08 Jan 2023 17:02:29 GMT

HI @Handy1 glad it is cleared up

yes, as long as the number still show up, that mean the person still with PM, usually just suspended, late payment

Re: Rewards

Handy1 — Sun, 08 Jan 2023 17:04:22 GMT

@walker1 @Absolutely and thanks for the clarification

Re: Rewards

Handy1 — Sun, 08 Jan 2023 17:04:53 GMT

@hTideGnow It strange considering there all on auto pay