topic Re: Public mobile self serve page down? in Get Support

Public mobile self serve page down?

9R3W4L — Sun, 08 Jan 2023 12:39:14 GMT

Trying to login to my account, I keep getting " Page Expired. The page you are trying to access is no longer available." Is the PM website down ?

Re: Public mobile self serve page down?

HALIMACS — Sun, 08 Jan 2023 13:07:47 GMT

I'm able to log in, @9R3W4L

@9R3W4L -- The most likely issue you are encountering with your description is bullet #3 below - it's important when logging in with a google chrome browser with remembered credentials that once the fields auto-fill, to let the system automatically log you in. Do NOT tap the log in/sign in button as it will always produce that error when auto login script is attempting to run.

Logging in issues

Try clearing cache and cookies and opening an incognito tab
Try using a completely different browser from a completely different device which does not have stored/remembered credentials
If using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in. If a device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message

Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:

Re: Public mobile self serve page down?

Handy1 — Sun, 08 Jan 2023 12:59:42 GMT

@9R3W4L @try again incognito mode /private mode or even another device there are cache issues

Re: Public mobile self serve page down?

softech — Sun, 08 Jan 2023 14:40:53 GMT

@9R3W4L were you trying to login using saved password from the browser? For "Page Expired" error, it was it browser issue.

Try this

When you login, after you choose the password from the saved password list, DO NOT click login. Your browser will in fact automatically log you in after you picked the password. So, just do not click the login button, wait 5 seconds and you will be in!!