topic Re: email account in Get Support

email account

fares80 — Sat, 07 Jan 2023 19:22:30 GMT

How can I get my email account from day 1 when I sign in to Public

I cannot sign in and try to add and sign in with a new email address... so how also to speak with an agent to help me with this issue I have

Re: email account

hTideGnow — Sat, 07 Jan 2023 19:23:50 GMT

hi @fares80 open ticket with CS agent and they can help to change the email address to the one you want

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: email account

Handy1 — Sat, 07 Jan 2023 19:23:56 GMT

@fares80 @To change your email you need support

Getting help from agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get

Or get help right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: email account

esjliv — Sat, 07 Jan 2023 21:42:40 GMT

@fares80

If having issues about which email you signed up with (if you did register for a My Account), use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If an email is received (check spam/junk folder) then the email is likely registered.

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

For My Account log in issues, you can submit a ticket directly here to: Create, forgot or change My Account email or password link

Re: email account

DDM69 — Sat, 07 Jan 2023 23:07:15 GMT

Make notes of login info, email and passwords for future reference.

Re: email account

BKNS27 — Sun, 08 Jan 2023 04:24:47 GMT

Seems that they don’t! Keeps us busy!