topic Re: plan change in Get Support

plan change

kevka — Sun, 08 Jan 2023 02:02:22 GMT

Today I changed my plan from 5 GB to 15 GB for the same price, it's 1 day before my bill due date, and instead of clicking on "change on renewal day" I pressed "change now" and paid.

now I see that I will have to pay again tomorrow my full bill.

how can I cancel the transaction for the plan change?

Re: plan change

Dunkman — Sun, 08 Jan 2023 02:06:36 GMT

@kevka

If you changed plans immediately successfully, you will not need to pay for another 30 days. Maybe your self service page is showing the old cached version of your plan/details. Try to log in with a different web browser, clear cache or incognito mode.

Re: plan change

darlicious — Sun, 08 Jan 2023 02:12:32 GMT

@kevka

Don't worry by choosing change plan now and paying twice you automatically start a new 30 day plan. Normally you should just schedule a change plan on next renewal but you are not losing any great value so not a big deal but if you are on the old $$ rewards you will not get your rewards applied until your next renewal or on points if you have referral points they will not be earned until your next renewal. Otherwise do not worry about being charged again....as explained by @Dunkman it's just a caching problem.