topic Re: 2 factor authentication in Mexico in Get Support

2 factor authentication in Mexico

socanadian — Sun, 08 Jan 2023 02:03:04 GMT

Hello,

I have a public mobile Canadian phone number. Currently I am in Mexico using a Mexican SIM with a Mexican Phone #.

I need access to an online account of mine that is set up with 2 factor Authentication.

Is there a way I can forward texts from my Public Mobile phone # to my Mexican #?

If not is there another way I can get access to my online account?

Please note, there is nobody I can call to change my 2 factor authorization via phone at the company.

Thanks in advance!

Re: 2 factor authentication in Mexico

hTideGnow — Sun, 08 Jan 2023 00:43:47 GMT

hi @socanadian no, you cannot forward text to Mexican number

can't you receive the code in email?

if not, ask CS agent help

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 2 factor authentication in Mexico

darlicious — Sun, 08 Jan 2023 00:44:31 GMT

@socanadian

Do you have the option to send the 2FA code by phone call to your pm voicemail rather than by text message?

Re: 2 factor authentication in Mexico

Quigley — Sun, 08 Jan 2023 00:49:06 GMT

@socanadian

You'll have to get help with access to your account from a Customer Support Agent.

Use the Chatbot Simon to get a service ticket started.

Or send a private message to CS_Agent

Re: 2 factor authentication in Mexico

darlicious — Sun, 08 Jan 2023 00:56:09 GMT

@Quigley @hTideGnow

Lol...I think you are both assuming the OP is asking about their pm account whereas I read the message as an online account other than the pm self serve account ie. like a bank account or Facebook etc....?

Re: 2 factor authentication in Mexico

hTideGnow — Sun, 08 Jan 2023 01:09:41 GMT

@darlicious i guess you are correct