topic Re: SIM card not working in Get Support

SIM card not working

fireninga88 — Tue, 04 Jan 2022 19:56:32 GMT

Hello, I recently reactivated my SIM card and i changed the plan but I can't text or call people. My phone is able to read the SIM card ( it says public mobile ) but besides that it's not working. Can somebody look into my account to see what the problem is?

Thankyou very much!

Re: SIM card not working

will13am — Tue, 14 Nov 2017 04:23:13 GMT

It seems like the reactivation of the account didn't quite work out. I suggest private messaging the moderator team and have them investigate. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: SIM card not working

ShawnC13 — Tue, 14 Nov 2017 05:03:02 GMT

@fireninga88, you reactivated your sim card? IF the SIM card was deactivated you will need to purchase a new one. If your account was just suspended for less then 90 days and you are trying to change plans you will need to contact a MOD just as @will13am, has described.

Re: SIM card not working

mimmo — Tue, 14 Nov 2017 05:25:22 GMT

Re: SIM card not working

chakri264 — Tue, 14 Nov 2017 14:15:18 GMT

I assume when you meant you reactivated your sim card, you purchased a new one and are trying to activate it. Am I correct? As a side note, Sim card once deactivated it can not be reactivated.

If you are activating a new sim card, power cycle your phone a couple of times and see the problem is rectified.

Re: SIM card not working

fireninga88 — Thu, 16 Nov 2017 03:09:45 GMT

Thanks everyone,

My SIM card wasn't deactivated and i renewed my plan on the same SIM card I used before. I messaged the moderators to see if they can sort it out.

Cheers!

Re: SIM card not working

Shuski — Thu, 16 Nov 2017 04:52:49 GMT

I have the exact same problem. I pay monthly, and I started my next payment with a new plan. Now I get a no long distance plan message when trying to make a local. The moderator's aren't getting back to me, so I broke down and spent 8 dollars on an add-on and my phone still doesn't work. I'm about to say bye bye public mobile.

Re: SIM card not working

fireninga88 — Thu, 16 Nov 2017 05:22:52 GMT

Ya I get the same message Shuski. Sad!