topic Re: loyalty rewards in Get Support

loyalty rewards

ma8 — Sat, 07 Jan 2023 23:49:36 GMT

I have been with public mobile for over 2years why am I not getting the proper discount

Quigley — Sat, 07 Jan 2023 23:51:33 GMT

Can y be more specific?

What discount are you missing?

softech — Sat, 07 Jan 2023 23:51:34 GMT

@ma8 did you changed to new rewards by any chance?

did you make a Change plan now plan change lately?

did you use Lost/Stolen on My Account lately?

ma8 — Sat, 07 Jan 2023 23:54:47 GMT

when you have been with public a year you get a 1$ discount every 30days, for each year it goes up a dollar.

Meow — Sat, 07 Jan 2023 23:55:59 GMT

You should be able to see on My Rewards $2 credit for loyalty unless you switched to Points.

Quigley — Sat, 07 Jan 2023 23:59:30 GMT

@ma8 For loyalty rewards.

On your 13 th month you save $1. per month

On your 26 the month you save $2 per month.

And so on.

ma8 — Sat, 07 Jan 2023 23:59:13 GMT

i have not switched to points,its still at a 1$ but it says underneath there is a 3$ credit

ma8 — Sat, 07 Jan 2023 23:59:58 GMT

no to all of the above

softech — Sun, 08 Jan 2023 00:00:23 GMT

@ma8 can you send a screenshot of the transaction?

and can you confirm which exact date you joined?

Quigley — Sun, 08 Jan 2023 00:01:39 GMT

You might want to reach out to a Customer Support Agent about your loyalty rewards.

Use the Chat Bot Simon to get a service ticket started.

The link is at the bottom of this page.

Handy1 — Sun, 08 Jan 2023 00:14:49 GMT

@ma8 @It only goes to a maximum of $5 after five years