topic Re: I can't reactivate my account! in Get Support

I can't reactivate my account!

phunction — Sat, 07 Jan 2023 22:37:16 GMT

Once again a lack of any warning emails my account was going to be cancelled today, but I am trying to reactivate today and it won't let me, shouldn't I still have today to activate?

Re: I can't reactivate my account!

hTideGnow — Sat, 07 Jan 2023 22:42:45 GMT

Hi @phunction I would open ticket with cs agent first as a proof while you continue to try

you can wait an hour first, then try again using Private/Incognito/secret mode, or try with desktop computer

or you can get a voucher from Shoppers drug mart and load using *611.

Re: I can't reactivate my account!

phunction — Sat, 07 Jan 2023 22:43:48 GMT

Not sure what browser incognito mode will do. I can't login to my account, reset password or anything. I already submitted a ticket but doubt I will get an answer today and today is apparently the last day.

Re: I can't reactivate my account!

Handy1 — Sat, 07 Jan 2023 22:44:01 GMT

@phunction @if your remember you pin # can do it with *611

Re: I can't reactivate my account!

phunction — Sat, 07 Jan 2023 22:45:10 GMT

The phone says there is no service. It sounds like they went ahead an cancelled my account.

Re: I can't reactivate my account!

HALIMACS — Sat, 07 Jan 2023 22:45:27 GMT

@phunction

If available, why not set up auto pay so you don't have to worry about this?

Otherwise, set your calendar to 28 days from the date of every renewal and make sure to add funds equivalent to or more than the plan amount BEFORE day 29 to be certain they're there.

Re: I can't reactivate my account!

phunction — Sat, 07 Jan 2023 22:49:14 GMT

It was setup with auto pay, I went through a ton of spam texts and saw ONE from public mobile in Oct that a payment did not go through. Just ONE notice (no emails), yet still lots of Public mobile spam texts all the way until end of december so it makes it look like there is nothing wrong.

Re: I can't reactivate my account!

DDM69 — Sat, 07 Jan 2023 22:52:46 GMT

What do you mean “once again’?

Why is your account closed?

Re: I can't reactivate my account!

phunction — Sat, 07 Jan 2023 22:50:49 GMT

Ask public mobile.

Re: I can't reactivate my account!

HALIMACS — Sat, 07 Jan 2023 22:51:12 GMT

@phunction

So the last renewal did not get taken from your credit card? Is the credit card expiry date close to approaching?

If not, just make a manual payment equal to or greater than your plan amount and resume service. You may have to reboot your phone or reset network connections or toggle airplane mode on and off after doing so.

Re: I can't reactivate my account!

phunction — Sat, 07 Jan 2023 22:52:02 GMT

I can't it won't let me login to my account anymore.

Re: I can't reactivate my account!

DDM69 — Sat, 07 Jan 2023 22:54:08 GMT

Why was your account going to be cancelled today? Can you give us more details?

Re: I can't reactivate my account!

phunction — Sat, 07 Jan 2023 22:56:04 GMT

I guess it was supposed to be cancelled today, it was just chance that I happened to find that one notice about a problem. I thought I would still have today to reactivate. I really wish they would send out more than one text message, at least send some emails or anything. So much sms spam it is very easy to miss that one text.

Re: I can't reactivate my account!

DDM69 — Sat, 07 Jan 2023 22:56:09 GMT

Hopefully a moderator will rely to you soon and sort this out. This sounds unusual. I’ve never had any issues like this.

Re: I can't reactivate my account!

darlicious — Sat, 07 Jan 2023 22:57:36 GMT

@phunction

Today is day 90? You have to reactivate before day 90. Or you had until 6am eastern on day 90 to reactivate. You get 6 hours of leeway but that's it. I will send you a private message but if you had a rewards account that part of your service is gone forever I'm afraid.

Re: I can't reactivate my account!

phunction — Sat, 07 Jan 2023 22:58:54 GMT

Yes, today is day 90, it clearly says you have 90 days so I should be able to reactivate today until 11:59PM.

Re: I can't reactivate my account!

darlicious — Sat, 07 Jan 2023 23:01:03 GMT

@phunction

I will discuss privately your options but I've been in your position....when was your last paid day of service?

Re: I can't reactivate my account!

phunction — Sat, 07 Jan 2023 23:01:51 GMT

It looks like Oct9, so today is 90 days.

Re: I can't reactivate my account!

phunction — Sat, 07 Jan 2023 23:02:47 GMT

Actually, wouldn't that make Oct10 the first day of day 90? So it is only 89 days since last day of service.

Re: I can't reactivate my account!

popping — Sat, 07 Jan 2023 23:03:41 GMT

@phunction

You may be right if your account is a postpaid account. Even if you did not pay for your service for a few months. Your account may not be canceled. But PM is a prepaid service provider and you had 90 days to reactivate your account.

As soon as an account was cancel, your phone number will be sent back to the provider who issue you the number. If your number is not issued by PM/Telus/Koodo. It is out of PM control and is hard to get it back. All cancel numbers will be in the waiting pool of the respective provider for a period of times(usually up to 90 days.) During this waiting period, the chance of getting it back is easier because it is not re-assigned to another person.