topic Re: My account in Get Support

My account

schinz13 — Sat, 07 Jan 2023 21:10:34 GMT

Re: My account

mitchnet12 — Sat, 07 Jan 2023 21:05:32 GMT

@schinz13 This is a public web forum. Edit your post to remove your personal info and change your pin when you can. Try opening a ticket with Simon here to get support from an agent.

Re: My account

softech — Sat, 07 Jan 2023 21:11:46 GMT

@schinz13

to reset password, please open ticket with PM support

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: My account

HALIMACS — Sat, 07 Jan 2023 21:23:17 GMT

@schinz13

Please edit post.

This is a Public website - use downward arrow on your post to edit.

(i originally posted the above message about 2 hours ago - PM Community must've been messed up there for awhile... 🤔 )

Re: My account

dust2dust — Sat, 07 Jan 2023 21:29:19 GMT

@HALIMACS- I had the same mystery. I reported the post. But I see the OP edited it. So all good.

Re: My account

Handy1 — Sat, 07 Jan 2023 21:32:12 GMT

@schinz13 @Please remove your personal info under your name to the right next to time stamp tap arrow and edit , this is a public forum

edit this was time stamped 3:05pm

Re: My account

HALIMACS — Sat, 07 Jan 2023 21:34:08 GMT

Indeed... I used the report feature as well as no updates could be made to the thread.

What is concerning for this OP is that their post sat there for almost 2 hours before it could be edited.

😬

Re: My account

Meow — Sat, 07 Jan 2023 21:40:11 GMT

PLEASE remove ALL your personal data from Public forum. We are all customers here and you are not communicating with PM staff.

Contact agent to do that for you.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: My account

dabr — Sat, 07 Jan 2023 21:49:02 GMT

I also tried to respond to OP's post over an hour ago and was unable to post my response to this and another thread. Seems like there was a serious glitch.

I did alert CSA's and also private messaged one of the senior CSA who I noticed was online and he was unable to edit OP's post either. He did private message OP and I'm relieved to see @schinz13 edited his post, however, @schinz13 I think you should also change all your logins/passwords and maybe even your email adress to be on the safe side.

Re: My account

Luddite — Sat, 07 Jan 2023 21:59:16 GMT

@HALIMACS @dust2dust yes; noticed it too and messaged the CSAs. Next time just send them a message.
Twas quite weird as only the English forum was affected. Can only assume someone was tweaking a piece of the system and screwed up.

Re: My account

softech — Sat, 07 Jan 2023 22:04:15 GMT

properly we all replied too quick and overheat the system.. lol

Re: My account

HALIMACS — Sat, 07 Jan 2023 22:07:59 GMT

I think that's what happened, @Luddite @softech @dabr @dust2dust

I got a red box, warning message about "post flooding" with respect to that particular thread when i attempted to post a reply?

Re: My account

hTideGnow — Sat, 07 Jan 2023 22:32:27 GMT

oh, I thought it was just me. Glad it wasn't me only and it works now. 🙂