topic Re: New plan not updated in Get Support

New plan not updated

t26ace — Sat, 07 Jan 2023 19:05:01 GMT

Have paid for new plan which shows Jan 7 to Feb 6 in my account but shows old 5gb plan with usage from last month. Does not show new plan of 20gb.

why isn’t the new plan showing even though the new plan dates are accurate?

Quigley — Sat, 07 Jan 2023 19:08:42 GMT

Then refresh your overview page.

You were probably looking at old cached information before.

esjliv — Sat, 07 Jan 2023 19:12:31 GMT

@t26ace - when logged into My Account hit the little CIRCLE refresh button. Does that correct what should be showing?

If not give it a bit more time, your plan is just renewing today so wait a few hours to check again.

Handy1 — Sat, 07 Jan 2023 19:13:16 GMT

Try again incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Refresh pagee. ^^^

HALIMACS — Sat, 07 Jan 2023 19:18:39 GMT

Try clearing cache and cookies and opening an incognito tab
Try using a completely different browser from a completely different device which does not have stored/remembered credentials
If using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in. If a device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message

Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:

t26ace — Sat, 07 Jan 2023 19:20:46 GMT

Thanks, it worked. My account shows my new plan now. Thanks so much. Of all my friends, I’m getting the most for less. Public Mobile rocks!!

t26ace — Sat, 07 Jan 2023 19:22:02 GMT

Thanks Man, it worked. It’s all good.

HALIMACS — Sat, 07 Jan 2023 19:23:29 GMT

Curious @t26ace

What actually worked for you? For learning purposes...

t26ace — Sat, 07 Jan 2023 19:33:17 GMT

I was using Safari. Redownload Chrome and logged in through Chrome. Plan showed my new updated plan.

went back to Safari and signed in through the Public Mobile app as I usually do and it updated too. Not sure which one worked first but both worked.

Thanks to all for the quick replies and help. Feeling much better now. Almost time for a Tim Hortons coffee !!👍🏻😎