topic Re: PUK in Get Support

PUK

pinkbird14 — Sat, 07 Jan 2023 18:13:02 GMT

hi all need a PUK code. Locked myself out

Re: PUK

Quigley — Sat, 07 Jan 2023 18:13:59 GMT

@pinkbird14

You have to get that from a Customer Support Agent.

Use the Chatbot Simon to get a service ticket started.

Re: PUK

hTideGnow — Sat, 07 Jan 2023 18:14:25 GMT

hi @pinkbird14 open ticket with CS agent for SIM CARD PUK

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PUK

Handy1 — Sat, 07 Jan 2023 18:16:27 GMT

@pinkbird14 @Looks like you will need supports help

Getting help from agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get

Or get help right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: PUK

HALIMACS — Sat, 07 Jan 2023 18:19:15 GMT

@pinkbird14

Easiest and recommended way is to open the SIMon Chatbot and type only, "Need PUK".

Then follow the precise instructions with your device nearby.

https://www.publicmobile.ca/en/on/get-help