topic Re: I can’t pay! The paying system has a problem? in Get Support

I can’t pay! The paying system has a problem?

Jack1 — Sat, 07 Jan 2023 05:12:09 GMT

When I activate my phone card, I can’t pay saying “ wrong information “, but I already tried too Many cards, still not working. The paying system has a problem?

Re: I can’t pay! The paying system has a problem?

softech — Sat, 07 Jan 2023 05:18:53 GMT

@Jack1 you meant you login My Account and try to resume your service?

or you were activating new account?

if you are exiting customer trying to resume service, try to wait an hour first, then use Incognito mode and see if it works. if not, you might need to open ticket with PM Support. And if you need the account to resume urgently, then you might consider getting a voucher from store and load the voucher via *611.

if you were trying to activate new account, check your credit card first to see if PM already charged you before you try again for the ativation.

Re: I can’t pay! The paying system has a problem?

Jack1 — Sat, 07 Jan 2023 05:24:52 GMT

Open a new account

Re: I can’t pay! The paying system has a problem?

softech — Sat, 07 Jan 2023 05:29:08 GMT

@Jack1 Check your credit card to make sure PM hasn't charge you yet

Then try again using Incognito mode and see if it works.

But if you are not in a rush, maybe wait till tomorrow and try. Yes, use Incognito mode and try it on a desktop or laptop computer.

Re: I can’t pay! The paying system has a problem?

Jack1 — Sat, 07 Jan 2023 05:30:36 GMT

I already checked my credit card, they charged zero too many times. I think that the payment system has a problem.

Re: I can’t pay! The paying system has a problem?

Jack1 — Sat, 07 Jan 2023 05:32:52 GMT

Thanks, I used my ipad

Re: I can’t pay! The paying system has a problem?

softech — Sat, 07 Jan 2023 05:33:01 GMT

@Jack1 wait till tomorrow to try again if you are not in a rush

if you really want to, you can also open ticket with PM support and have them to check:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: I can’t pay! The paying system has a problem?

Jack1 — Sat, 07 Jan 2023 05:46:11 GMT

Thanks

Re: I can’t pay! The paying system has a problem?

dust2dust — Sat, 07 Jan 2023 06:45:04 GMT

I would highly recommend using a desktop or laptop. The mobile version seems to have a few problems.

Re: I can’t pay! The paying system has a problem?

Jack1 — Sat, 07 Jan 2023 07:28:02 GMT

Desk still not working

Re: I can’t pay! The paying system has a problem?

dust2dust — Sat, 07 Jan 2023 07:31:25 GMT

And this is a Visa, Mastercard, Amex or Visa Debit card issued by a Canadian or US institution using a Canadian or US billing address?

Re: I can’t pay! The paying system has a problem?

Jack1 — Sat, 07 Jan 2023 07:50:43 GMT

using Incognito mode is working

Re: I can’t pay! The paying system has a problem?

Jack1 — Sat, 07 Jan 2023 07:52:31 GMT

Thank you all guys!

using Incognito mode is working