topic Re: Cell number in Get Support

Cell number

Louie1 — Fri, 06 Jan 2023 23:39:31 GMT

My cell number has been changed. I did not request it to be changed. How can I retrieve my previous number?

Re: Cell number

Quigley — Fri, 06 Jan 2023 23:42:23 GMT

@Louie1

You'll have to get a Customer Support Agent to help with that.

Use the Chat Bot Simon to get a service ticket started first.

Or send a private message to CS_Agent

Re: Cell number

Handy1 — Fri, 06 Jan 2023 23:43:53 GMT

@Louie1 @That’s scary I’d start with changing my passwords and make sure you have 2 factor authentication on and contact support , best of luck

Getting help from agent , through automation

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Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Cell number

Louie1 — Fri, 06 Jan 2023 23:42:29 GMT

Thanks

Re: Cell number

softech — Sat, 07 Jan 2023 02:34:04 GMT

@Louie1 did you join and request porting a month ago? If you did, look like you didn't authorize the porting with your old provider and hence the port was stuck for a full month. As it passed 30 days, PM has to cancel the port and assigned you new number

Before trying to get that number back, call your old provider and confirm if they still have the number and if the account is still active. The account must be still active before you can try to port it into PM againm. Please call your. old provider and confirm. Let us know and we will advise further from there

Re: Cell number

HALIMACS — Sat, 07 Jan 2023 02:15:46 GMT

@Louie1

I believe @softech is onto something.

Did the number you lose happen to be the one you had used with a prior provider?

When moving here, did you receive a Port Authorization Text from them asking if you wanted to port (move) your number to Public Mobile?

Did you respond "YES" to that text?

If no, you should try calling your old number to see if it's been re-assigned to another user. If not, you have a chance (albeit small) of getting that number back, depending on which provider originally issued the number.

You will require Customer Support to assist with this process.

Re: Cell number

yackinlyn — Sat, 07 Jan 2023 02:19:57 GMT

Hey talking about a failed port in, how to authorize landline phone-fongo. Mine was cancelled due to no authorization,even I sent fongo multiple emails.thx

Re: Cell number

Louie1 — Mon, 16 Jan 2023 03:19:01 GMT

My account from previous provider was no longer active. I’ve reconciled to letting go of my old number.