topic Re: not registered in Get Support

not registered

EarthFarm — Sat, 07 Jan 2023 00:59:50 GMT

Phone service was working 4 days. Then stopped working. Says you are not registered. No service

Re: not registered

Handy1 — Sat, 07 Jan 2023 01:19:01 GMT

@EarthFarm

Outage map in your area:

https://istheservicedowncanada.com/status/telus/map

also try and logging in to your pm account and is the account still active ?

but if you need support here’s the links

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: not registered

esjliv — Sat, 07 Jan 2023 01:13:10 GMT

@EarthFarm wrote:
Phone service was working 4 days. Then stopped working. Says you are not registered. No service

@EarthFarm

Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Can you try your SIM card into another compatible phone to see if services work?

Did you perhaps issue a charge back on your credit card recently?

Re: not registered

hycm53 — Sat, 07 Jan 2023 01:14:12 GMT

@EarthFarm wrote:
Phone service was working 4 days. Then stopped working. Says you are not registered. No service

Check if your phone is clean:

https://www.devicecheck.ca/check-status-device-canada/

Re: not registered

Yummy — Sat, 07 Jan 2023 01:20:34 GMT

Where from did you get your phone? Second hand? Kijiji?

Try your SIM in another phone to determine if it is SIM or phone issue.

Service outage might be in your area. Check here but short outages might not be reported...

https://istheservicedowncanada.com/status/telus/map

TELUS Service Status

Re: not registered

EarthFarm — Sat, 07 Jan 2023 01:29:10 GMT

Got it working. this below worked
Try rebooting phone, remove SIM and reinsert, reset network settings.

Re: not registered

HALIMACS — Sat, 07 Jan 2023 02:00:32 GMT

Indeed, @EarthFarm

Rebooting, resetting network connections, toggling airplane mode on/off, removing and reinserting one's SIM card usually fixes many network issues. (outages or reception issues aside)