topic Re: carrier in Get Support

carrier

skoshwho371 — Sat, 07 Jan 2023 15:50:10 GMT

my iphone said to call the carrier to unlock

Re: carrier

dust2dust — Fri, 06 Jan 2023 23:04:50 GMT

Did you call the previous carrier that would have locked the phone? Public does not lock phones. If it's an older phone and you got it from Telus or Koodo then support can help you (or Apple?).

Re: carrier

Handy1 — Fri, 06 Jan 2023 23:06:50 GMT

@skoshwho371 @You could try a active SIM card from another provider in your iPhone to determine if it truly needs to be unlocked , otherwise if does need to be unlocked you have to get the carrier you got the phone from originally to unlock it for you

Re: carrier

skoshwho371 — Fri, 06 Jan 2023 23:08:16 GMT

i just bought a new sim minutes the iphone said my public mobile is not supported on this iphone

Re: carrier

Handy1 — Fri, 06 Jan 2023 23:15:11 GMT

@skoshwho371 @Are you the original owner of the iPhone ? And what carrier service where you using in it before trying a public mobile sim card in the iPhone ?

edit

check to see if it may be blacklisted:

Check the Status of Your Device in Canada | https:/

Re: carrier

softech — Fri, 06 Jan 2023 23:25:31 GMT

@skoshwho371 The phone was never used in PM network before? which network it was used earlier? where you got the phone from?