topic Change plan never takes effect in Get Support

Change plan never takes effect

Granticus — Fri, 06 Jan 2023 22:51:48 GMT

Over the last two billing cycles I've tried to upgrade my plan to take effect on the next billing date. Currently I have 5GB on the 4G network plus all the bells and whistles ($40). When 15GB was offered for the same price I selected it (for the next billing cycle) but when it came round, I remained at 5GB. Then 20GB was offered (Boxing Day sale) for the same price $40), so I selected that. Again, when the next billing cycle came round, I remained at 5GB. "Simon" is unable to help.

Anyone have a solution?

Re: Change plan never takes effect

Handy1 — Fri, 06 Jan 2023 22:53:37 GMT

@Granticus @Try logging in again incognito there are cache issues or refresh page once logged in for up to date account info

Refresh page. ^^^

Re: Change plan never takes effect

hTideGnow — Fri, 06 Jan 2023 22:54:36 GMT

hi @Granticus maybe just browser cache problem and you were not getting the correct plan info

try again using Private/Incognito/secret mode to login My Account and see what you see

Re: Change plan never takes effect

dust2dust — Fri, 06 Jan 2023 22:54:45 GMT

Use a different browser or device or non-mobile browser and also try in private mode.

Re: Change plan never takes effect

Granticus — Fri, 06 Jan 2023 22:58:39 GMT

Thank-you everyone! Incognito did the trick. Although it now shows me at 15GB (and not my last request of 20GB) I'll take 15GB and leave it at that.

Many thanks again!

Re: Change plan never takes effect

dust2dust — Fri, 06 Jan 2023 23:06:24 GMT

Maybe it hasn't happened yet. Click in to change my plan and scroll down to see if there's a scheduled plan change.

Re: Change plan never takes effect

messenabout — Fri, 06 Jan 2023 23:38:43 GMT

I've kind of been going thru the same. Think I got it sorted now.

Note: 15gb for $40. 20gb for $45.