topic Unable to transfer number from public mobile in Get Support

Unable to transfer number from public mobile

nadamski — Fri, 06 Jan 2023 22:46:22 GMT

I tried transfering my number to another carrier.
I received the text, and confirmed.
However, the request failed for an unknown reason.

In the meantime, publicmobile sent me an email that i had requested to transfer my number back to publicmobile, which was not the case.

I tried submitting a ticket, but it's impossible to get past the 'verify your identity' login page, even with my correct login info.

Re: Unable to transfer number from public mobile

dust2dust — Fri, 06 Jan 2023 22:53:01 GMT

Porting support is supposed to be done by the new provider. Maybe you gave some incorrect information.

Re: Unable to transfer number from public mobile

nadamski — Fri, 06 Jan 2023 22:55:34 GMT

i received a message from public mobile to confirm the transfer

how could that have happened if i gave incorrect information?

Re: Unable to transfer number from public mobile

dust2dust — Fri, 06 Jan 2023 22:57:42 GMT

What is the new provider doing to help you?

Re: Unable to transfer number from public mobile

nadamski — Fri, 06 Jan 2023 22:59:18 GMT

They submitted the original transfer request (they typed in the IMEI because public mobile site was down and I couldnt access my account number)

Then they submitted a second request when it failed, but they said I should contact public mobile to get the transfer through.

Re: Unable to transfer number from public mobile

nadamski — Fri, 06 Jan 2023 23:01:33 GMT

I just got a second email from public mobile that thinks im transfering a number TO public mobile.

Re: Unable to transfer number from public mobile

hTideGnow — Fri, 06 Jan 2023 23:32:43 GMT

Hi @nadamski you are porting away? that porting team number supposed to be for port in enquiries only. But you are leaving, I guess you don't care:) 😃

and maybe because you called the wrong department, that's why your number is porting back in and you are therefore getting the email.. LoL

Re: Unable to transfer number from public mobile

nadamski — Sat, 07 Jan 2023 01:53:22 GMT

Is everyone here dismissive and patronizing?

The porting department was great and was able to confirm the status of my port.

All of you are miserable and didn't contribute a thing.