topic Re: account activation in Get Support

account activation

porcupine — Sat, 07 Jan 2023 02:14:35 GMT

tried to activate an account for my cousin till i got to promo code then it would not work because i put in wrong number twice then it would not accept it pls help and can it be done the next day or do i need an agent

Re: account activation

Handy1 — Fri, 06 Jan 2023 22:21:15 GMT

@porcupine Can you not just start over from the beginning ?

Re: account activation

esjliv — Fri, 06 Jan 2023 22:21:27 GMT

Hi there @porcupine do you mean referral code or promo code. Regardless if the promo code is valid a CSA should be able to add it for you after the fact.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: account activation

hTideGnow — Fri, 06 Jan 2023 22:42:59 GMT

hi @porcupine chexk your credit card and see if PM already charged you

if all good, try to use a different browser to try activate again

Re: account activation

porcupine — Sat, 07 Jan 2023 02:13:01 GMT

i tried that did not work