topic Re: Service in Get Support

Service

barryparsons198 — Fri, 06 Jan 2023 20:46:32 GMT

Anyone else having service issues today

Yummy — Fri, 06 Jan 2023 20:47:54 GMT

Nope.

What area are you?

Check here for outages:

softech — Fri, 06 Jan 2023 20:48:05 GMT

@barryparsons198 i am good today.

which city and province you are at?

try reboot your phone or even reseat your sim card

try in another area

barryparsons198 — Fri, 06 Jan 2023 20:48:46 GMT

I have tried it all I am in Nova Scotia canada

Handy1 — Fri, 06 Jan 2023 20:48:46 GMT

Outage map in your area:

barryparsons198 — Fri, 06 Jan 2023 20:52:00 GMT

Thank you. I am seeing reports on there about problems from Telus etc

softech — Fri, 06 Jan 2023 20:57:12 GMT

honest , what is see on the site istheservicedown is not where helpful and not reliable. There is no official outage on Telus site for NS

I would try reboot phone first and test it in different area. Also, open ticket with Pm support and have them to investigate

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

esjliv — Fri, 06 Jan 2023 20:57:55 GMT

@barryparsons198 wrote:
I have tried it all I am in Nova Scotia canada

@barryparsons198 - it does show some issues in the Nova Scotia area, but I have had no issues myself.

Do one or more of the below, these may help with finicky network issues:

HALIMACS — Fri, 06 Jan 2023 21:47:25 GMT

The icing which had occurred in parts of NS may have had an affect on the equipment/service.