topic Re: New line does not work after activation in Get Support

New line does not work after activation

Thorpe — Fri, 06 Jan 2023 17:10:56 GMT

I just activated my line but it is not working, showing SOS. what am I missing. Money has been taken from my account and I have a phone number.

HALIMACS — Fri, 06 Jan 2023 17:15:03 GMT

The most common fix for this is to do a re boot of the phone, or reset network connections, or toggle airplane mode on and off.

If available, you may also want to try the Public Mobile SIM card in another known working device to see if calling features work.

If you were porting your number from another provider, did you reply "yes" to the port authorization request from that provider after the activation?

Meow — Fri, 06 Jan 2023 17:15:52 GMT

f you did not port your number at the time of activation, check your account to see if it is Active.

Reboot your phone - turn it off, wait few minutes, turn it on.

softech — Fri, 06 Jan 2023 17:19:59 GMT

@Thorpe if it does not even connect, it is likely a dom provisioning problem

First, try to either reseat the sim card or try on another phone of you have one around

if it is same, then you will need to open ticket with PM and they can reprovision the sim

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Thorpe — Fri, 06 Jan 2023 18:24:03 GMT

Thanks, I have created a ticket