topic Re: Sim card in Get Support

Sim card

jaredlph001 — Fri, 06 Jan 2023 16:47:18 GMT

Ordered Sim card, need to have it tracked

Re: Sim card

Handy1 — Fri, 06 Jan 2023 16:48:33 GMT

@jaredlph001 @Sim cards take 3 days to 3weeks to arrive only support can give you an idea of when to expect it

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Re: Sim card

jaredlph001 — Fri, 06 Jan 2023 16:49:13 GMT

Sales just told me it can be tracked

Re: Sim card

Handy1 — Fri, 06 Jan 2023 16:49:59 GMT

@jaredlph001 @Check your emails from pm for tracking then

Re: Sim card

jaredlph001 — Fri, 06 Jan 2023 16:51:20 GMT

No emails there

Re: Sim card

Handy1 — Fri, 06 Jan 2023 16:52:21 GMT

@jaredlph001 @Check your spam mail maybe

Re: Sim card

Handy1 — Fri, 06 Jan 2023 16:56:45 GMT

Did you order it from public mobile and not say Amazon ? If Amazon then you would need to check for tracking from Amazon

Re: Sim card

jaredlph001 — Fri, 06 Jan 2023 16:56:46 GMT

No email at all. I guess I will purchase a card with another carrier. Was expecting to have it no later than today as a birthday gift

Re: Sim card

Meow — Fri, 06 Jan 2023 16:57:01 GMT

If SIM is sent by Canada Post, there is no tracking. You should receive it within 3-4 weeks. If after that you still did not get it, contact agent for replacement.

Re: Sim card

tzliu — Fri, 06 Jan 2023 16:57:04 GMT

@jaredlph001

Did you get a confirmation email from PM with details of transaction after your order?

Yes - just need to wait for the arrival; it is sent by Canada Post and not traceable.

No - checked if you have been charged, then clarify your order with CS.

Re: Sim card

jaredlph001 — Fri, 06 Jan 2023 16:58:01 GMT

It was through public directly. However would've been cheaper and quicker through Amazon I guess

Re: Sim card

Handy1 — Fri, 06 Jan 2023 17:00:39 GMT

@jaredlph001 @Quickest way would to pick up from a Telus /Koodo store in your area

Re: Sim card

Yummy — Fri, 06 Jan 2023 17:01:25 GMT

@jaredlph001 wrote:
Sales just told me it can be tracked

If THEY told you why THEY did not provide tracking number???

SIM is send by regular mail.

Re: Sim card

jaredlph001 — Fri, 06 Jan 2023 17:01:53 GMT

An hour away at best. Hard to get there with no car, and the walk to the post office is too far for daily checking. This sucks

Re: Sim card

Handy1 — Fri, 06 Jan 2023 17:06:06 GMT

@jaredlph001 @Do you remember what day you placed the order ? That can at least give you and idea of when to expect it .. typical u should see it within 10 business day

Re: Sim card

LitlLdy — Fri, 06 Jan 2023 17:18:19 GMT

@jaredlph001 wrote:
Sales just told me it can be tracked

@jaredlph001 , if someone from sales told you it can be tracked why did that person not give you said tracking #? I ordered a sim card (buy 1 get 1 free) from Public Mobile website which was delivered by Canada Post to the Post Office with no tracking number & it took over 3 weeks to receive it! I was told by a Public Mobile CS_Agent that there was no way to track sim card orders so if you were told differently ask for your order tracking #. Next time I will order my sim cards through Amazon which has much faster deliveries & they deliver right to my door.

Re: Sim card

CountyDownIeUk — Fri, 06 Jan 2023 17:48:59 GMT

@jaredlph001 wrote:
Sales just told me it can be tracked

What sales?

Actually they CANNOT be tracked in the post system.

Re: Sim card

CountyDownIeUk — Fri, 06 Jan 2023 17:51:36 GMT

@Meow wrote:
If SIM is sent by Canada Post, there is no tracking. You should receive it within 3-4 weeks. If after that you still did not get it, contact agent for replacement.

Not true last ones took 5 business days.

PM commits to 5-10 business days. Don’t know where your erroneous 4 weeks come from.

Re: Sim card

Meow — Fri, 06 Jan 2023 17:53:21 GMT

@CountyDownIeUk wrote:
@Meow wrote:
If SIM is sent by Canada Post, there is no tracking. You should receive it within 3-4 weeks. If after that you still did not get it, contact agent for replacement.
Not true last ones took 5 business days.
PM commits to 5-10 business days. Don’t know where your erroneous 4 weeks come from.

It all depends on your luck. Some people did not receive SIM for a month. So range 5-10 BD is 'nice to have'.

Re: Sim card

CountyDownIeUk — Fri, 06 Jan 2023 17:55:46 GMT

If you ordered from PM website and has been over 10 business days then use the chat bot. From there you will fill out a simple form. Then a CSA will verify your order number and establish if more than 10 business days have occurred. If yes then they will give you 2 options.