SIM card

LRH — Fri, 06 Jan 2023 15:59:20 GMT

Purchased phone from Public. Phone arrived but no SIM card.

Re: SIM card

Handy1 — Fri, 06 Jan 2023 16:00:36 GMT

@LRH @The SIM card usually comes with a phone double check it again and also note that SIM cards can take between 3 days and 3 weeks

Re: SIM card

computergeek541 — Fri, 06 Jan 2023 16:01:47 GMT

You will need to ask a cusfomer support agent for help. Please open a tickt using the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: SIM card

softech — Fri, 06 Jan 2023 16:07:29 GMT

@LRH you will have to open ticket with PM support

But do you need the sim card for new account activation?

if you are a PM subscriber now , just try to change phone, you can simply swap the sim card from old phone to new phone, without waiting for PM's to send you a new one

if you need it for new account activation, please note that it could take them long to ship one back , a week to three weeks. You might want to buy a PM sim from local Telus or Koodo store so you can activate earlier

But either way, it's good to ask PM to send you back one. Please open ticket with PM using chatbot

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

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